HOSPITALITY PROFESSIONAL | CUSTOMER SERVICE & HIGH-VOLUME SALES EXPERIENCE
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Hospitality professional with extensive experience in customer service, sales, and fast-paced client environments. Skilled at building relationships, multitasking under pressure, handling high-volume transactions, and creating memorable guest experiences. Known for strong communication, reliability, and the ability to connect with a wide variety of customers.
BARISTA - SERVER - THE FLYING BISCUIT - CARY NC - Cary, NC
(2024-01)
I provided high-quality customer service in a fast-paced environment, building strong rapport with guests and creating a welcoming experience. I managed high-volume service efficiently, recommended menu items and add-ons, and handled transactions and customer concerns with professionalism. Maintained beverage inventory, stocked service areas, operated the coffee and beverage station, and efficiently managed multiple guest orders during peak service periods.
FRONT DESK COORDINATOR - FACE FOUNDRIE
(2026-01)
Manage front desk operations in a fast-paced skincare and beauty environment while creating a welcoming and elevated client experience. Coordinate appointments, educate clients on memberships and skincare services, and support estheticians through organized scheduling and efficient daily workflow. Handle client communication, retail purchases, and membership transactions while building strong client relationships and assisting with retention and product recommendations.
Maintain professionalism, cleanliness, and exceptional customer service throughout daily operations.
MASTER HAIRDRESSER - ULTA BEAUTY
(2020-01 - 2024-12)
I delivered personalized consultations and results-driven beauty services, building a loyal client base through consistent outcomes and strong client relationships. I educated clients on maintenance and product use, performed detailed hair and skin consultations, and contributed to increased retail sales and overall client satisfaction.
Cosmetology Program - Paul Mitchell the School (2017-01 - 2019-12) Knoxville, TN
