Patient Service Coordinator at Winston Salem Dental Care (2017-04 – Present)
- Answer incoming calls and schedule appointments
- Greet patients and verify data and enter it into Excel.
- Collect co-insurance payments
- Discuss treatment plans
- Verify all insurances and enter insurances in the system.
- Imported and exported files for medical claims, and dental blue groups.
- Providing Web support for the office for user logins
Patient Service Coordinator at Asheboro Family Dentistry (2014-09 – 2017-04)
- Data entry, answered phone calls for a busy practice, office resolution,
- Handled all insurances,
- Maintain patient's records and confidentiality through Hippa regulations
- Confirm, and schedule appointments
- Handling all referrals via email
Position not specified at Successful Transitions (2011-11 – 2014-09)
- Screening clients and assessing new/current clients
- Conducting follow-ups and facilitate transitioning for young adults
Patient Service Representative at Carl Little DDS (1998-03 – 2012-11)
- Providing patient resolution, answered incoming calls
- Maintained office calendar and scheduled appointments
- Verified all insurances
- Handled denied claims for all insurances
- Collected co-payments
- Created invoices, entered insurances in the system
- Created, and filed medical records.
- Posted insurance checks
- Prepare account receivables for patients
- Explain the (EOB) from insurance companies
