Customer Service Representative at Choice NTUA Wireless (2024– 2025)
- Guide customers through basic to intermediate troubleshooting steps for connectivity problems, device setup, and service outages. This may include helping with router reboots, checking signal strength, or configuring routers.
- Respond to questions, complaints, and concerns via phone, email, or chat in a professional manner
- Help customers with billing, processing payments, making changes to their service plans.
- Explain the features and benefits of different Wi-Fi and wireless packages to help customers choose the best option.
- Maintain accurate records of customer interactions and update account information as needed.
- Identify and escalate complex problems to the appropriate department for resolution.
- Manage a high volume of customer interactions via phone, email, and live chat to address questions and concerns regarding WiFi products and services.
Collection Technician at AZC Drug Testing (2023-06 – 2023-10)
- Follow departmental policies to correctly identify patients before serving.
- Collect urine samples, oral samples, and hair for testing.
- Properly label, document specimens and prepare for daily shipment.
- Provide schedule and random drug tests.
- Collect DNA specimens through use of swabbing techniques.
- Collect hair samples for hair follicle testing.
- Follow appropriate chain of custody procedures.
- Ordered supplies and manage inventory.
- Follow NON-DOT/DOT protocols for BAT and Urine collection.
Phlebotomist Technician at Grifols (2022-08 – 2022-12)
- Used vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles to collect blood samples.
- Kept patients safe by adhering to infection control, sharp disposal, and biohazardous waste disposal guidelines.
- Labeled vacutainer tubes correctly with the patients name, date, and time of collection.
- Kept track of the specimens I collected by initialing, dating, and noting the date of collection.
- Gathered tourniquets, needles, and blood collection devices to prepare work trays.
- Prioritized my daily tasks based on priority of the collections.
- Disposal of biohazard.
Medical Assistant Externship at Neurology (2021-02 – 2021-03)
- Coordinated neurological services with allied health care team activities.
- Investigated patient histories, symptoms and responses as part of in-depth investigation into etiologies of patient concerns.
- Ordered imaging and laboratory tests and interpreted results as part of in-depth analytical processes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered 20-25 calls per day to assist with customer questions and concerns.
- Provided excellent services and attention to customers when face-to-face or through phone conversations.
- Performed site evaluations, customer surveys and team audits.
- Improved operations by working with team members and customers to find workable solutions.
- Was in charge of general office duties, which included keeping track of medical records.
- Greeted patients and inquired about their well-being since their last visit.
- Created medical records and entered new patient data.
