Lachonda Grant

As a recent master's-level graduate, I am seeking an entry-level position in mental health or psychology. I bring exceptional communication skills and strong observational abilities to research and analyze patients effectively, enabling me to provide accurate diagnoses. I am also seeking a caregiver, customer service, call center, or administrative position in which my previous experience in customer satisfaction/service, data entry, and other clerical duties, as well as excellent verbal and written communication skills, will be of value.

Case Manager; Contract at Athena Consulting LLC (Baltimore City Child Support) (2025-07 – 2025-11)

• Managing Caseloads
• Maintain detailed and accurate records of all case management activities, including case notes, progress, and outcomes.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
• Listening to clients’ concerns and providing counseling or intervention as required

Temporary Test Scorer; Contract at DRC (2023-04 – 2025-04)

• Read, evaluate, and assign scores to student responses to test questions (items) related to English Language Arts, Mathematics, Science, or Social Studies.
• scoring assessment tests, exams, and other tests from a remote location
• Assess each test using a standard set of scoring rules set out by the person, school, or organization administering the test.

Personal Care Assistant; Contract at Humanus (2022-03 – 2023-12)

• Provide accurate, timely, and consistent documentation of services provided for students.
• Monitored students’ safety, redirecting negative behavior, implementing de-escalation strategies, and conducting crisis prevention and intervention plans.
• Assist students in daily activities

Data Entry Clerk; Contract at Aerotek (Wells Fargo) (2021-10 – 2021-12)

• Collaborates with other departments responsible for ensuring various documents' accuracy
• Prepared source data for computer entry by compiling and sorting information
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data

Multi-Skilled Medical Technician – Baltimore City Community College (2026-03)

Master of Arts in Psychology – The University of Arizona Global Campus (2020-07 – 2024-02)

Bachelor of Arts in Psychology – Chestnut Hill College (2017-01 – 2020-05)

Associates in General Studies – Baltimore City Community College (2013-08 – 2016-06)