Lacricia Albright

Claims and investigations professional with 15+ years of experience in claims support, case documentation, compliance review, incident research, customer communication, and records management. Skilled in reviewing documentation, identifying discrepancies, preparing written findings, maintaining organized case files, and supporting timely claim resolutions. Strong background in disability advocacy, affordable housing operations, lease enforcement, resident relations, vendor coordination, and regulatory compliance.

Claims Manager at Sage Disability (2025-01 – Present)

• Review medical records, claim forms, work history reports, and supporting documentation to prepare accurate case summaries and follow-up actions.
• Maintain organized electronic claim files, monitor deadlines, update case notes, and communicate professionally with clients and staff.
• Identify missing information, resolve documentation discrepancies, and ensure accurate handling of confidential records.
• Train and onboard new team members on claims workflows, status tracking procedures, and portal system operations.

Advocate Consulting (2022-01 – Present)

• Supported intake and processing of 157+ disability and advocacy-related claim files and case matters.
• Reviewed client documentation for accuracy, completeness, and compliance with program requirements.
• Investigated missing documentation and resolved discrepancies to support timely claim processing.
• Assisted with customer inquiries, claim status updates, and issue resolution while maintaining confidentiality.

Community Manager & Multi-Site Operations at Affordable Housing / Property Management (2013-01 – 2025-01)

• Investigated resident concerns, lease violations, property incidents, damages, and vendor-related issues while documenting findings and resolutions.
• Prepared written notices, inspection reports, compliance documentation, incident summaries, and case records.
• Managed high-volume escalations, sensitive resident matters, and deadline-driven documentation.
• Coordinated inspections, maintenance vendors, repairs, and follow-up activities to support safe operations.

Business Administration – Heald College

Estate Planning Paralegal Studies