Lacrista Holmes

Customer-focused Veterinary Technician with 10+ years of experience delivering high-quality support, resolving complex client concerns, and educating pet owners in fast-paced environments. Proven ability to manage emotionally sensitive situations, explain complex medical information, and guide clients toward informed decisions. Experienced in handling escalated interactions, maintaining accurate documentation, and collaborating across teams to ensure seamless service delivery.

Relief Veterinary Technician - ROO - Washington, DC

(2024-09 - 2025-12)

• Managed complex client interactions and resolved concerns in real time.
• Reviewed medical records to provide accurate guidance to pet owners.
• Maintained detailed documentation of interactions and patient histories.
• Collaborated with teams to ensure consistent service delivery.

Veterinary Assistant (Relief) - AAVEC Emergency & Specialty

(2021-10 - 2023-04)

• Handled high-volume, emotionally sensitive interactions with empathy.
• Explained treatment plans and next steps clearly.
• Maintained accurate documentation and supported care continuity.

Veterinary Technician - Kenwood Animal Hospital

(2018-05 - 2019-03)

• Educated clients on treatment plans and follow-up care.
• Maintained accurate documentation in electronic systems.

Clinic Supervisor & Veterinary Assistant - VIP Petcare

(2015-10 - 2017-11)

• Delivered high-quality customer service in high-volume clinics.
• Educated clients and built strong relationships.

Full-Time Family Caregiver - Washington, DC

• Managed care coordination, documentation, and communication with providers.

Career Diploma - Veterinary Assistant - Ashworth College