Lacy Keyes

Hospitality professional with an upbeat attitude and extensive knowledge of the service industry. Strong focus on guest satisfaction to ensure client retention and repeat business. Ability to learn quickly and keep up in a fast paced atmosphere.

Server - Rosina's Italian Restaurant - San Diego, CA

(2021-11)

• Describe menu and special menu to guests while suggestive selling courses.
• Deliver all food to tables.
• Responsible for ensuring guests satisfaction.
• Bus and prebus tables efficiently.
• Be personable and friendly.

Server, Light Bartending - BERNINI'S BISTRO - La Jolla, CA

(2021-08 - 2023-04)

• Know regular guests by name; know their preferences and needs.
• Time management with flow of guests request, knowing how to course menu items.
• Responsible for 8 table sections. Can move quickly.
• Make recommendations you genuinely feel that your guests will enjoy.
• Take food and beverage orders and enter into the POS system.
• Toast knowledge
• Know all the house cocktails, liquors and wine
• Go above and beyond guests expectations; respond promptly and courteously to their requests

Server, Server Assistant, Delivery Driver, Runner - CANDOR BY GIUSEPPE - La Jolla, CA

(2019-09 - 2021-08)

• Greet all clients promptly and check in with OpenTable
• Inform guests of daily specials, answer questions and suggest proper wine pairings.
• Perform steps of service efficiently.
• Prepare guests for each course and by marking the table appropriately.
• Ensure meals are enjoyed by checking in without being intrusive.
• Process transactions

Assistant Manager, Food Prep - BANKHEAD MISSISSIPPI STYLE COOKING - San Diego, CA

(2018-02 - 2020-02)

• Greet each guest and help explain the menu.
• Call out items to the kitchen that need to be replenished when low.
• Answer phones and take orders quickly.
• Wash hands and maintain a clean work environment
• Process transactions

Associate of Arts - Monroe Community College (2008)

High School Diploma - Henrietta High School (2006)