Ladaisia Lawson

A highly motivated self-starter, with extensive experience in quality customer service and client-centric interaction. Leadership potential is limitless and is not afraid of embracing new challenges. Collaborative and client-focused with excellent communication and interpersonal abilities to build rapport with clients, and staff, ensuring issue resolution. Positive internal/external service excellence and operational efficiency.

Medtech/Caregiver (PRN) at HERITAGE ASSISTED LIVING (2023-06 – Present)

• Collects, prepares and analyzes patient samples (blood/tissue/fluids) using lab equipment to help identify illnesses.
• Operates and maintains medical instruments, records, and reports results
• Ensures lab cleanliness and safety, with duties varying by specialization
• Provides crucial data to providers, assisting with patient care (vital signs/medication delivery)

Virtual Customer Service Representative at ALORICA AGENCY BLUE CROSS BLUE SHIELD of NJ (2019-10 – 2022-09)

• Responsible for account inquiries and issue resolution via telephonic/email/online chat mediums with valued customers.
• Maintained and updated customer information as necessary, ensuring accurate reporting procedures.
• Maintained professional decorum while resolving sensitive issues and often performed de-escalation measures.
• Escalated calls to leadership when necessary.
• Responded to requests for assistance and/or possible credit card processing authorizations.
• Provided feedback reports on call issues related to downtime and or training issues.
• Tracked call-related information for auditing and reporting purposes.
• Upsold to customers when feasible

Adolescent Caregiver at GROWING SMILES CHILD CARE CENTER (2016-05 – 2019-10)

• Responsible for planning, implementing and supervising structured, educational group activities.
• Prepared, organized, and supervised balanced routines that included physical activities, rest, and playtime.
• Provided responsible care and maintained all safety standards.
• Ensured safe, sanitary and orderly environment.
• Maintained professional and positive relationships with parents, children and staff.
• Notified supervisors and parents of any signs of emotional or developmental issues.
• Provided structure and accountability that was firm but compassionate
• Assisted children in bathroom usage or with diapering tasks as needed.
• Ensured positive encouragement to children in activity participation.

Diploma – Bob Jones High School (2016)