Medtech/Caregiver (PRN) at HERITAGE ASSISTED LIVING (2023-06 – Present)
- Collects, prepares and analyzes patient samples (blood/tissue/fluids) using lab equipment to help identify illnesses.
- Operates and maintains medical instruments, records, and reports results
- Ensures lab cleanliness and safety, with duties varying by specialization
- Provides crucial data to providers, assisting with patient care (vital signs/medication delivery)
Virtual Customer Service Representative at ALORICA AGENCY BLUE CROSS BLUE SHIELD of NJ (2019-10 – 2022-09)
- Responsible for account inquiries and issue resolution via telephonic/email/online chat mediums with valued customers.
- Maintained and updated customer information as necessary, ensuring accurate reporting procedures.
- Maintained professional decorum while resolving sensitive issues and often performed de-escalation measures.
- Escalated calls to leadership when necessary.
- Responded to requests for assistance and/or possible credit card processing authorizations.
- Provided feedback reports on call issues related to downtime and or training issues.
- Tracked call-related information for auditing and reporting purposes.
- Upsold to customers when feasible
Adolescent Caregiver at GROWING SMILES CHILD CARE CENTER (2016-05 – 2019-10)
- Responsible for planning, implementing and supervising structured, educational group activities.
- Prepared, organized, and supervised balanced routines that included physical activities, rest, and playtime.
- Provided responsible care and maintained all safety standards.
- Ensured safe, sanitary and orderly environment.
- Maintained professional and positive relationships with parents, children and staff.
- Notified supervisors and parents of any signs of emotional or developmental issues.
- Provided structure and accountability that was firm but compassionate
- Assisted children in bathroom usage or with diapering tasks as needed.
- Ensured positive encouragement to children in activity participation.
