Lady Raziela

Responsible for oversight of TSA and United Airlines cleaning and security search protocols for all flights Supervision of cleaning teams before, during and after aircraft audits, overnight, quickturns and between redeye flights Ensuring that all security and safety SOPs are followed by all team members, holding team leads responsible for team actions during these processes

OPERATIONS SUPERVISOR - United Ground Express, United Airlines

(2024-12)

• Responsible for oversight of TSA and United Airlines cleaning and security search protocols for all flights
• Supervision of cleaning teams before, during and after aircraft audits, overnight, quickturns and between redeye flights
• Ensuring that all security and safety SOPs are followed by all team members, holding team leads responsible for team actions during these processes
• Documentation of all observed variances from SOPs under my supervision for review

MANAGER 1 - HMS Host, Starbucks

(2024-07 - 2024-12)

• ensure traveler customer satisfaction quickly and efficiently, lead the team to meet sales goals, oversee training schedules for consistency and improvement
• manage inventory and waste, adjusting pars as needed based on sales, ordering stock daily to ensure product availability
• meet metrics for labor and overtime based on projected sales

SHIFT SUPERVISOR - Starbucks

(2021-07 - 2023-07)

• oversaw task management and break assignments for team members on staff
• managed inventory and maintenance tickets for the entire building
• as a keyholder and safe code owner, facilitated daily store operations, deposits, communications, etc

HIGH SCHOOL DIPLOMA - Central Bucks High School East (2020-06)