Call Center Rep/Outbound Survey Specialist - Omni Data Solution
(2026-04 - 2026-05)
- Conducted outbound calls to customers to complete structured surveys and gather feedback
- Follow scripts accurately while maintaining a professional and courteous tone
- Record responses and data accurately into company systems
- Meet daily and weekly call and survey completion goals, handle customer questions and maintain engagement during calls
- Ensure confidentiality and accuracy of collected information
- Work efficiently in a high volume, fast pace call center environment
Clinical Medical Assistant/Phlebotomist - Cedar Sinai Medical Center - Los Angeles, CA
(2024-02 - 2025-04)
- Provided direct patient care support including patient intake, vital signs, medication history, and preparing patients for provider visits
- Performed venipuncture, blood draws, specimen collection, and proper labeling and processing of laboratory samples
- Assisted healthcare providers with clinical procedures while maintaining patient safety and comfort
- Managed front office responsibilities including appointment scheduling, patient check-in, check-out, insurance verification, and answering patient inquiries
- Updated electronic medical records with accurate patient information and maintained HIPAA compliance
- Communicated professionally with patients, providers, and laboratory staff to support efficient daily operations
Medical Assistant Receptionist/Phlebotomist - Providence St. Johns Hospital - Santa Monica, CA
(2015-01 - 2023-08)
- Performed venipuncture and specimen collection while following OSHA, HIPAA, and infection control guidelines
- Prepared patients for laboratory procedures, verified orders, labeled specimens, and ensured accurate specimen handling
- Assisted with patient intake, including registration, updating medical records, collecting insurance information, and verifying demographics
- Managed front desk responsibilities including scheduling appointments, answering phones, coordinating patient flow and providing excellent customer service
- Obtained vital signs, documented patient information, and assisted healthcare providers with clinical support duties
- Maintained accurate electronic health records and protected patient confidentiality
Medical Assistant Receptionist/Phlebotomist - UCLA Medical Center
(2006-03 - 2014-08)
- Managed front desk operations including patient check-in, appointment scheduling, phone inquiries, and maintaining a welcoming patient environment
- Verified patient demographics, insurance information, and updated electronic medical records for accuracy
- Coordinated patient flow by communicating with providers, clinical staff, and patients to ensure efficient daily operations
- Assisted with patient intake, vital signs and clinical support duties as needed
- Performed blood draws and specimen collection while following proper safety infection control procedures
- Provided excellent customer service while maintaining patient confidentiality and HIPAA compliance
Medical Assistant Receptionist/Phlebotomist - Marilyn Taylor Staffing Agency
(2005-08 - 2006-03)
- Greeted and assisted patients, managing front desk operations efficiently
- Scheduled and confirmed patient appointments
- Verified Insurance coverage and processed billing information
- Maintained patient records, filed documents and ensured EMR accuracy
- Answered phones and responded to patient inquiries promptly and professionally
- Supported back-office tasks including data entry, faxing and scanning medical documents
- Drawing Blood, Vitals
- Ensured compliance with HIPAA and office policies
Medical Assistant Receptionist/Phlebotomist - Cedar-Sinai Hospital
(1998-06 - 2005-08)
- Performed front desk and clinical duties
- Patient check-in/check-out
- Collect co-pays
- Scheduled appointments and follow-ups
- Managed patient appointments using electronic medical records (EMR) system Epic
- Supported back-office tasks including blood draws, obtained vital signs, documented patient information, and assisted healthcare providers with clinical support duties
- Answered multi-line phone systems and responded to patient inquiries in a professional manner
