Laila Faizy

Results-driven Sales Representative and Retail Management Professional with 7+ years of experience in retail sales, customer service, team leadership, and operations management. Proven ability to exceed sales goals, build lasting customer relationships, train high-performing teams, and improve operational performance. Skilled in consultative selling, inventory management, merchandising, and delivering exceptional customer experiences.

Sales Specialist - Lowe's Home Improvement - Hamilton, New Jersey

Approx. 3 Years 6 Months

• Assisted customers with product selection and solution-based selling.
• Consistently met and exceeded department sales goals.
• Processed purchases, returns, and special orders accurately.
• Maintained merchandising standards and inventory accuracy.
• Built long-term customer relationships through exceptional service.
• Collaborated with team members to improve store performance.

Sales Specialist - Key Achievements - Lowe's Home Improvement - Hamilton, New Jersey

• Exceeded monthly sales goals.
• Recognized for excellent customer service.
• Trained new sales associates.
• Contributed to improved department performance.

General Manager - Burger King - Hamilton, New Jersey

Approx. 2 Years 6 Months

• Managed daily restaurant operations and staff.
• Recruited, trained, and coached employees.
• Managed scheduling, inventory, and cost control.
• Ensured food safety and sanitation compliance.
• Resolved customer concerns professionally.
• Monitored team productivity and performance.

General Manager - Key Achievements - Burger King - Hamilton, New Jersey

• Improved operational efficiency.
• Reduced food waste.