Strategic Account Manager - DeVry University - Remote
(2024-09)
- Proactively identifies opportunities to expand business through a strategic and consultative sales approach using Power BI.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Engages in a consultative sales process to understand client needs, creates tailored solutions, and presents compelling proposals while negotiating and securing contracts to solidify partnerships.
- Leads development of organizing and executing a business development process aimed at relationship growth and achieving revenue goals.
- Organizes activation events with partners to drive learner interest and engagement, ensuring these events effectively showcase the value of DeVry's educational programs.
- Implements long-term marketing strategies with key client stakeholders to generate events, increase awareness of DeVry's offerings, and boost enrollments.
- Develops value-based partnerships with existing corporate clients while leveraging senior relationships within the employer base to grow accounts and drive cross-selling initiatives.
Senior Partnership Manager - Meritize - Remote
(2022-06 - 2024-08)
Responsible for maintaining strong relationships with clients, coordinating internal resources, and implementing effective strategies to optimize customer retention and revenue generation of SaaS products.
- Established clear performance metrics for each partnership agreement which were monitored regularly ensuring accountability from all parties involved.
- Proven track record of managing a diverse portfolio of 200+ partners, including elite partnerships through B2B SaaS while using consultative approach.
- Initiate the growth of partner school application volume and disbursement levels, managing a portfolio that reached $43.5 million in 2023 and $46.5 million in 2024, across industries including aviation, healthcare, IT, and professional services.
- Developed and implemented analytics management process and industry specific pre-screening process, ensuring successful outcomes for current and future school partnerships.
- Utilizing Salesforce and QuickSight to document communication, track pipeline opportunities, support program and campus expansion and track growth.
- Collaborate closely with marketing, accounting, analytics, operations, compliance, tech and sales team to drive strategic initiatives and improve processes.
- Mentored new hires while facilitating training programs on processes and procedures, improving employee retention.
Senior Business Growth Strategy Manager - Wells Fargo - San Francisco, CA
(2020-12 - 2022-06)
Senior Business Growth Strategy Consultant in Consumer Small & Business Banking responsible for providing consulting, coaching, and influencing across multiple business channels.
- Serves as a relationship manager for key colleges/universities to include decision makers in student and faculty campus events.
- Creates and maintains effective relationships by working consistently with decision-makers and critical internal partners.
- Established onsite events on campuses and staff events with appropriate advocates.
- Provided bankers and partners readiness and effectiveness training.
- Identified and developed opportunities for business and educational partnership expansion.
- Consults with and provides feedback to regional leadership on campus activity in their markets to include performance trends.
- Provides coaching and feedback on market engagements and skills.
Director of Admissions - Chaminade University - Honolulu, HI
(2019-07 - 2020-12)
Supervised the Office of Admissions, including high school and community relations, undergraduate recruitment and services, campus visitation program, and office operations. Fostering positive and collaborative culture that relies on data-driven decision-making and timely communication with other departments.
- Regularly monitor and address performance of admissions team through weekly reports and ongoing performance management.
- Ensure quality hires while managing compensation and performance management programs while staying within salary budgets.
- Supervised in development of coordinated financial aid, recruitment and registration process for new students.
- Head captain for development of Slate software system and implementation of training University wide.
- Plan, create, and facilitate outreach activities while serving as a liaison with other community agencies and institutions, including K12 partners, four-year institutions, and community to promote program enrollment and effectiveness.
- Administer and direct various phases and operations of the onboarding process, matriculation, transfer, and internship process for new students. Developed effective onboarding processes to improve and facilitate procedures.
- Developed and monitored retention program to assess students participating within the educational pathway and partnership. Reports on participating student success, retention, and outcomes.
Assistant Director of Admissions Operations - Hawaii Pacific University - Honolulu, HI
(2018-07 - 2019-07)
Accountable for providing leadership for the multi-faceted operational functions and processes for the Office of Admission; supervises staff; plans and implements technological strategies and processes. Working closely with the broader enrollment team, managing relationships with various constituents across campus to effectively streamline internal and external admissions processes.
- Supervised transfers and evaluations operations department for year-round application cycles.
- Overseen development of TES/Transferology programing and material, while creating and managing transfer webpage and online transfer library. Created and ran university transfer page.
- Developed student services and success programs to ensure student success from initial contact to graduation.
- Responsible for recruitment of pacific islands and western states.
- Planned, developed, and implemented programs and services for targeted student communities.
- Overseen training and development of Counselors, Evaluators, and Student Ambassadors to ensure success in overall responsibilities.
Senior Counselor - Alliant International University - San Diego, CA
(2017-07 - 2018-06)
- Managed applicant pool, utilizing campus administrative software and consistent strategic communication in efforts to encourage applications for admission and enrollment.
- Advised diverse undergraduate and graduate student populations. While managing student success factors such as financial aid, transcripts and enrollment.
- Assisted in development of student success program from first class to graduation.
- Serviced students from initial contact and assisted through education pathway through graduation.
- Proficient daily, monthly and annual reporting through Cognos, Salesforce and Jenzabar for retention and admissions departments.
- Facilitate and lead career fairs and program presentations.
- Supervised new student orientation, preview day, and open house events.
Academic/Admissions Advisor - National University - San Diego, CA
(2015-06 - 2017-07)
- Supported the enrollment efforts of university by providing admissions information to prospective or newly admitted students.
- Generated retention and number building daily, monthly and yearly reports through Oracle, People Soft and SOAR.
- Assisted students with financial aid assistance, transcript evaluation and class schedules including veteran affairs documentation (certificate of eligibility, DD2 14, and JST Transcripts).
- Managed high call volume of leads and prospective students while managing leads and communication through RightNow, CRM, and SOAR.
