Laireesa Bankston

Customer service and banking operations professional with more than 10 years of experience supporting high-volume financial transactions, healthcare documentation, and client service. Processed 150+ transactions per day with 99%+ accuracy, maintained detailed records for efficient account handling, and resolved customer issues quickly to improve satisfaction and turnaround times. Known for reducing processing errors, meeting productivity goals, and delivering courteous, reliable service in fast-paced environments.

Associate Operator at Wells Fargo (2018-03 – Present)

• Process an average of 200+ daily financial transactions while maintaining 99.5% accuracy and consistent service standards.
• Verify customer and transaction information in accordance with company policies and compliance requirements, supporting 100% audit readiness.
• Maintain account records for high-volume customer activity and improve data integrity by reducing reconciliation errors by 15%.
• Identify discrepancies and resolve issues within the same business day, improving customer satisfaction and reducing processing delays.
• Collaborate with internal teams to exceed productivity and quality goals by 10% while supporting efficient service delivery.

Operations Representative at Bank of America (2016-02 – 2018-02)

• Processed 150+ financial transactions per shift while ensuring compliance with operational procedures and maintaining accuracy standards above 98%.
• Provided customer support in a fast-paced call center environment, resolving 90% of inquiries on first contact and improving customer satisfaction.
• Maintained internal operational and financial controls to support accurate account handling and reduce posting errors.
• Reviewed transactions for accuracy and resolved processing issues within 24 hours to prevent delays and service disruptions.
• Delivered quality service to internal and external business partners while consistently meeting productivity and performance targets.

Production Clerk / Indexer at Source HOV (2013-09 – 2016-01)

• Verified 100+ medical insurance and tax documents daily for accuracy and completeness, maintaining 98%+ quality scores.
• Confirmed insurance eligibility with providers and assisted with documentation-related inquiries, reducing follow-up requests and processing delays.
• Maintained strict confidentiality of sensitive customer and healthcare information in compliance with privacy requirements.
• Indexed and processed documentation efficiently at 110% of daily production goals while meeting deadlines and accuracy standards.

Associate of Business Administration in Business Administration – Georgia Perimeter College

High School Diploma – Henry W. Grady High School