Assistant Property Manager - The Nob Hill - San Francisco, CA
(2024-02)
- Oversee daily operations of a luxury high-rise residential building, ensuring top-tier service for residents.
- Manage payroll for 25 employees, including doormen, janitorial, and maintenance staff.
- Take minutes at board meetings and assist in governance-related documentation.
- Schedule and oversee 24/7 doormen and maintenance team to ensure seamless building operations.
- Coordinate and lead special projects such as sidewalk replacement, exterior window washing, and building aesthetics upgrades.
- Handle employee onboarding and training to ensure adherence to company standards and excellent customer service.
- Assist in budget management, working closely with leadership to allocate resources effectively.
Head Doorman - The Nob Hill - San Francisco, CA
(2019-01 - 2024-02)
- Led a team of 20 doormen in a 24-hour concierge environment, ensuring a high standard of service.
- Assisted residents and guests with building access, parking, groceries, and package deliveries.
- Coordinated shift schedules and trained staff on customer service best practices.
- Acted as the main point of contact for resident concerns, ensuring prompt resolution and satisfaction.
Concierge - The Nob Hill - San Francisco, CA
(2008-10 - 2019-01)
- Provided front-line customer service, greeting and assisting residents and guests.
- Gained hands-on experience in building maintenance, security, and daily operations.
- Worked part-time as a janitor at a nearby high-rise residential building, developing a strong foundation in property management and upkeep.
Pharmaceutical Delivery Driver - Fox Transportation - Bay Area, CA
(2007 - 2008)
- Delivered medical supplies to hospitals and pharmacies, ensuring timely and accurate distribution.
- Developed strong time management and logistics coordination skills.
Aviation Ordnance man - United States Navy
(2004 - 2007)
- Served aboard the USS Ronald Reagan, completing one tour in the Persian Gulf during Operation Iraqi Freedom.
- Gained invaluable leadership, teamwork, and discipline skills applicable to property management.
