Lakela White

Business administration and revenue cycle professional with 15+ years of experience in financial operations, revenue cycle management, insurance follow-up, workers' compensation administration, account management, collections, asset management, and customer service. Proven ability to manage high-volume account activity, maintain exceptional accuracy, recover revenue, resolve financial discrepancies, and improve operational efficiency. Experienced in healthcare revenue cycle operations, medical billing and coding, claims follow-up, workers' compensation documentation, financial reporting, and client relations.

Senior Revenue Cycle Analyst II at Roundtable Medical Consultants (2024-10 – Present)

• Manage approximately 1,300–1,495 accounts monthly, maintaining 98% accuracy in account review and revenue cycle processing.
• Generated and supported $1.5 million in revenue recovery through services and helped ensure claims were processed correctly analysis, payment research, discrepancy resolution, and follow-up activities.
• Analyze account activity to identify payment discrepancies, unresolved balances, and opportunities to improve revenue collection.
• Research and resolve payment discrepancies by reviewing transaction history and supporting documentation.
• Recommend process improvements designed to reduce costs, increase collection efficiency, and strengthen revenue performance.

Health Insurance Follow-Up Specialist at Medix Healthcare (2023-07 – 2024-10)

• Manage approximately 400 accounts monthly, maintaining 99% accuracy in insurance claim follow-up and account resolution.
• Generated and supported $100,000 in revenue recovery through claim follow-up, payment research, discrepancy resolution, and account reconciliation.
• Followed up on submitted and denied insurance claims, researched claim status, and addressed outstanding payments to support timely reimbursement.
• Investigated payment discrepancies, missing checks, and unpaid services and coordinated with healthcare providers and insurance representatives to resolve issues.
• Reviewed medical records and insurance documentation to verify services provided and identify discrepancies affecting claim processing and payment.

Senior Workers' Compensation Account Coordinator at City of Houston — Human Resource Risk Management Division (2021-10 – 2023-06)

• Managed a caseload of approximately 110–160 workers' compensation files, including medical-only and indemnity/lost-time claims.
• Concurrently managed active cases while reducing average time to closure by 15% through effective case management and timely claim coordination.
• Interviewed employees regarding workers' compensation claims and gathered information necessary to support claim documentation.
• Completed and processed required workers' compensation forms and documentation to support timely claim handling.
• Reviewed department records, and employee timecards for accuracy, completeness, and efficiency.

Medical Insurance Collection Specialist at Getix Health Revenue Cycle Management (2015-03 – 2021-07)

• Collected approximately $15,000–$25,000 weekly from outstanding aging medical accounts through consistent account follow-up, payment resolution, and collection efforts.
• Managed collection and financial activities for delinquent medical accounts, successfully resolving and closing 20–100 accounts monthly.
• Communicated professionally with patients, and internal departments to resolve billing and payment issues.

Asset Manager at Reverse Mortgage Solutions (2010-11 – 2015-04)

• Managed a portfolio of 150 properties associated with Fannie Mae and the U.S. Department of Housing and Urban Development (HUD).
• Maintained client relationships and provided updates regarding portfolio performance and financial activities.
• Negotiated contracts on behalf of clients and monitored portfolio activities to support effective financial and operational management.

Diploma in Medical Billing and Coding – Alterius College (2018-08 – 2019-05)

Bachelor of Business Administration – Jackson State University (2007-01 – 2009-08)

Associate of Arts – Hinds Community College (2004-08 – 2006-12)