Lakiesha Harvey-Lee

Results-driven healthcare and administrative professional with 20+ years of experience in phlebotomy support, medical office management, medical billing, revenue cycle operations, patient services, executive administration, and healthcare customer relations. Currently completing advanced Phlebotomy training through Concorde Career College with extensive hands-on venipuncture experience and over 60 successful needle sticks performed in clinical training environments. Recognized for leadership, HIPAA compliance, patient-centered care, insurance verification, claims processing, EMR/EHR management, and executive-level administrative support.

Adept at thriving in fast-paced healthcare settings, managing sensitive information, coordinating multi-site operations, and supporting high-volume travel healthcare environments.

Phlebotomy Student Specialist at Concorde Career College (2026-01 – Present)

• Perform venipuncture, capillary punctures, specimen collection, labeling, handling, and processing while maintaining strict patient safety and infection control protocols.
• Completed 60+ successful needle sticks during hands-on laboratory and clinical training.
• Demonstrate strong patient communication, bedside manner, and accuracy in specimen documentation.
• Apply medical terminology, anatomy, laboratory procedures, and HIPAA standards within clinical healthcare settings.
• Prepare for travel phlebotomy and mobile healthcare opportunities requiring adaptability, professionalism, and independent workflow management.

Customer Service Consultant at Newly Weds Foods (2022-01 – Present)

• Manage high-volume customer accounts, billing inquiries, and order processing while maintaining exceptional client satisfaction.
• Utilize AS400 and IBM systems to process account changes, billing information, and customer records with high accuracy.
• Maintain confidentiality standards and support operational efficiency through detailed documentation and communication.
• Mentor team members and support leadership initiatives to improve productivity and workflow performance.

Executive Administrative Assistant at YOH, A Day & Zimmerman Company / McKesson (2020-01 – 2022-12)

• Provided executive-level support to operations leadership within a large healthcare-focused corporate environment.
• Coordinated travel logistics, executive scheduling, presentations, meetings, and project management functions.
• Supported cross-functional healthcare operations and ensured timely completion of projects and customer initiatives.
• Handled confidential information with professionalism, discretion, and strong organizational skills.

Office Manager / Medical Billing Specialist at Morgan Family Clinic (2015-01 – 2017-12)

• Managed daily medical office operations, patient scheduling, billing functions, and front-office workflow.
• Verified insurance coverage, collected copays, submitted claims, and resolved electronic and paper denials.
• Processed Medicaid, Medicare, and BCBS remittances while improving reimbursement accuracy and collections.
• Maintained EMR/EHR documentation and ensured HIPAA compliance across all patient interactions.
• Supervised staff, coordinated credentialing activities, and strengthened patient satisfaction initiatives.

Customer Service Representative II (Remote) at CIOX Health

Data Entry Specialist / Logistics Coordinator at Quest Diagnostics / Oxford Immunotec

Currency Processor at Brinks

District Receptionist / Administrative Support at Greenville Public Schools

Action Line Clerk / Data Entry at City of Greenville Mayor's Office

Secretary / Clerk at City of Greenville Water Department

Phlebotomy Program in Phlebotomy – Concorde Career College

Diploma in Medical Office Management & Billing Specialist – Ultimate Medical Academy