Lakiesha Milton

Experienced administrative and operations professional with a background in medical office support, patient scheduling, logistics coordination, and customer service. Skilled in records management, insurance verification, transportation logistics, and front office operations. Known for strong communication, organization, and the ability to work effectively in fast-paced environments.

Office Administration Assistant - Complete Cardiology / Northside Hospital Atlanta - Atlanta, GA

(2023-03 - 2026-05)

• Managed patient registration, appointment scheduling, and front desk operations.
• Answered and screened calls while assisting patients and visitors professionally.
• Maintained patient records, insurance information, and department files with accuracy.
• Assisted patients with forms, applications, and routine paperwork processing.
• Followed HIPAA guidelines and supported daily administrative operations.

Front Desk Receptionist - Vivicare Health and Wellness - Roswell, GA

(2022-01 - 2023-03)

• Provided front office support and greeted patients and visitors.
• Collected co-pays and processed credit card transactions accurately.
• Scheduled appointments and maintained patient and insurance records.
• Managed phone lines and responded to patient inquiries.
• Scanned and uploaded documents into electronic medical record systems.

Operations Coordinator - Matson Logistics - Marietta, GA

(2016-02 - 2022-12)

• Coordinated inbound and outbound shipments and tracked deliveries.
• Communicated with customers, carriers, and freight forwarders regarding shipment updates.
• Prepared shipping documents including BOLs and PODs.
• Maintained client relationships through strong communication and customer service.
• Supported logistics operations and compliance documentation.

High School Diploma - Osborn High School