Lakisha

Detail-oriented administrative professional with over 7 years of experience in property maintenance coordination, executive assistance, and medical billing. Proven ability to manage resident requests, coordinate vendors, and process work orders using Yardi and Microsoft Tracker. Experienced in executive calendar management, onboarding coordination, and maintaining confidential records.

Skilled in Microsoft Office Suite, Yardi, and EPIC, with a Medical Billing and Coding Certificate. Ready to leverage strong organizational and operational support skills to enhance efficiency at your organization.

Maintenance Coordinator - Leisure World of Maryland - Silver Spring

(2025-08)

• Oversee and process resident maintenance requests through Microsoft Tracker and Yardi work order systems.
• Liaise with vendors and in-house technicians to guarantee prompt completion of repairs.
• Monitor preventative maintenance schedules and follow up on outstanding service tickets.
• Communicate with residents regarding the status of repairs and expected service timelines.
• Maintain precise records of all work orders, invoices, and vendor-related documentation.
• Support the monitoring of maintenance-related expenditures.
• Provide administrative and operational assistance to the property management team.

Office Manager / Executive Assistant - Confidential Research Institute - Rockville

(2022-09 - 2024-09)

• Facilitate executive-level leadership by managing complex calendars, arranging travel logistics, and coordinating meetings.
• Prepare and submit insurance billing forms, assisting with claim tracking and resolution processes.
• Orchestrate new hire onboarding, including background checks, personnel file creation, and compliance documentation.
• Manage executive correspondence and maintain internal documentation integrity.
• Oversee vendor payments and process requisitions for office supplies.
• Uphold the confidentiality of personnel and executive records.

Administrative Assistant – Medical Division - Confidential Healthcare Organization - Rockville

(2017-05 - 2022-01)

• Executed medical billing procedures, encompassing insurance verification and claim processing.
• Contributed to medication inventory management and patient tracking systems.
• Scheduled patient appointments and managed medical records within the EPIC system.
• Facilitated onboarding processes and internal communication initiatives.

Certificate - Medical Billing and Coding - TESST College of Technology (2011 - 2012)