Lam Alex

Developed HR cost tracker and staffing dashboards in Power BI, supporting 2500+ stores and implementing Row-Level-Security (RLS) across 5 hierarchical levels. Delivered actionable workforce, KPI and labor cost insights through interactive data visualizations. Supported leadership decision-making and workforce planning, contributing to the achievement of a 96% staffing fulfillment rate.

Designed and configured Workday reports and automated end-to-end data pipelines using SharePoint, Python, Azure SQL, and Alteryx. Streamlined data integration, extraction, validation, and reporting processes, reducing manual effort by approximately 60% and improving operational efficiency. Built and deployed a Microsoft Copilot Agent to support HR reporting audits and identify data anomalies and compliance risks.

Increased audit workflow efficiency by 70%, enabling faster review cycles and improved reporting accuracy.

HR Operation Representative, Power BI & Data at Panda Express (2025-11 – Present)

• Developed HR cost tracker and staffing dashboards in Power BI, supporting 2500+ stores and implementing Row-Level-Security (RLS) across 5 hierarchical levels. Delivered actionable workforce, KPI and labor cost insights through interactive data visualizations. Supported leadership decision-making and workforce planning, contributing to the achievement of a 96% staffing fulfillment rate.
• Designed and configured Workday reports and automated end-to-end data pipelines using SharePoint, Python, Azure SQL, and Alteryx. Streamlined data integration, extraction, validation, and reporting processes, reducing manual effort by approximately 60% and improving operational efficiency.
• Built and deployed a Microsoft Copilot Agent to support HR reporting audits and identify data anomalies and compliance risks. Increased audit workflow efficiency by 70%, enabling faster review cycles and improved reporting accuracy.

Programmer at Shoalter Automation Limited (2023-09 – 2024-11)

• Developed and maintained microservices for an enterprise e-commerce platform (in:FIVE), leveraging Java, Spring Boot, Kubernetes, React, and TypeScript, with integrated content management capabilities.
• Actively participated in an Agile/Scrum development environment, working closely with the scrum master to drive project delivery and quality, effectively managing roadblocks and conflicts.
• Developed and maintained microservices and MVC architecture for an enterprise e-commerce platform with CRM capabilities (Java, Spring Boot, Kubernetes, React, TypeScript), contributing to technical solution design and implementation.
• Designed and optimized data pipelines for finance and accounting reporting using SQL, and optimize payment process, ensuring data consistency and high reporting accuracy across the platform.
• Utilized Jira and Git for meticulous project planning, tracking, and reporting, ensuring the timely completion of key deliverables and supporting effective backlog management.
• Integrated front-end applications with GraphQL and RESTful APIs, improving data retrieval efficiency and reducing client-side latency.

Master of Science in Computer Science – Georgia Institute of Technology (2022-09)

Bachelor of Science (HONS) in Computing – The Hong Kong Polytechnic University (2021-09 – 2023-06)