Lamarr Scruggs

Outgoing, thoughtful, and team-oriented professional with diverse skills and experiences in nonprofit administration, community organizing, public speaking, and client engagement. Strong communication skills with a solid work history in challenging positions.

Receptionist at St. Joseph's Village (2022-05 – Present)

Professional receptionist providing customer service and administrative support

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Confirmed appointments, communicated with clients, and updated client records
• Kept reception area clean and neat to give visitors positive first impression
• Answered phone promptly and directed incoming calls to correct offices
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages

Receptionist at St. Paul's Lutheran Life Community (2016-07 – 2021-12)

Professional receptionist providing customer service and administrative support

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Confirmed appointments, communicated with clients, and updated client records
• Kept reception area clean and neat to give visitors positive first impression
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions

Receptionist at Hyde Park Neighborhood Club (2021-09 – 2022-01)

Professional receptionist providing customer service and administrative support

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Confirmed appointments, communicated with clients, and updated client records
• Kept reception area clean and neat to give visitors positive first impression
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions

Interim Assistant Pastor at Ellis Avenue Church (2014-08 – 2015-07)

Religious leader providing pastoral services and spiritual guidance

• Assisted with pastoral duties including creating bulletin, preaching, and planning Sunday services
• Lead instructor for weekly Sunday school class; selected lessons and format for participants
• Oversaw maintenance of church building; made suggestions for improving building maintenance

Staff Associate (Internship) at Access Living (2015-08 – 2016-06)

Nonprofit internship providing administrative and client services support

• Coordinated monthly housing groups for housing counseling program
• Assisted with client intake to process housing vouchers for those seeking housing assistance
• Greeted and familiarized guests with Access Living services; directed incoming calls and questions
• Assisted with office work by scanning and copying for transitional housing programs

M.A. in Theology – McCormick Theological Seminary (2024-06)

Certificate in Theology – Seminary Consortium for Urban Pastoral Education (SCUPE) (2012-09 – 2012-09)

B.A. in Pastoral Studies – DePaul University (2013-06)

Ordination in Ministry – Ellis Avenue Church (2012-05 – 2012-05)

Certificate in Urban Clinical Pastoral Education – Urban Clinical Pastoral Education Program (2013-12 – 2013-12)