LaMonica D Williams

Experienced customer service and operations professional with 20+ years of experience supporting customers, employees, and daily operations in fast-paced environments. Proven ability to communicate professionally, lead teams, resolve problems, respond to customer needs and work effectively with minimal supervision. Known for dependability, patience, sound judgment and maintaining a professional approach when handling challenging situations.

Strong computer and administrative skills, including Microsoft Word, Excel, and Outlook. Seeking a position where customer service and problem solving-skills can contribute to a positive customer experience.

MAINTENANCE MANAGER - SOUTHEASTERN PENNSYLVANIA TRANSPORTATION AUTHORITY (SEPTA)

(2022-01 - 2026-09)

Managed daily operations in a fast-paced environment while maintaining a strong focus on safety, service, productivity and customer needs. Communicated professionally with employees, supervisors, and multiple departments to resolve operational issues and kept daily activities running effectively. Responded to problems quickly and determined appropriate solutions. Prioritized assignments and coordinated responsibilities to ensure timely completion of daily tasks. Provided clear instructions and support to employees while maintaining professional and respectful work environment.

Utilized Microsoft

Word, Excel, and Outlook for administrative, scheduling, communication, and operational responsibilities.

YARD PERSONNEL - SOUTHEASTERN PENNSYLVANIA TRANSPORTATION AUTHORITY (SEPTA) - Fern Rock Yard

(2019-01 - 2022-12)

Safely operated and serviced the movement of trains throughout Fern Rock Yard while following established operating procedures and safety requirements. Coordinated effectively with coworkers, supervisors, and train crews using clear and concise two-way radio communication. Maintained awareness of yard operations and responded appropriately to changing operational conditions. Demonstrated reliability, teamwork, and sound judgement in a face-paced transportation environment.

TRAIN OPERATOR - SOUTHEASTERN PENNSYLVANIA TRANSPORTATION AUTHORITY (SEPTA)

(2009-01 - 2019-12)

Safely operated multi-unit subway trains while transporting passengers in accordance with established schedules and operating procedures. Complied with train orders signals, and railroad operating regulations. Performed visual and ground inspections to identify potential safety or equipment concerns. Communicated effectively with supervisors, dispatchers, coworkers, and other operating personnel.

BUS OPERATOR - SOUTHEASTERN PENNSYLVANIA TRANSPORTATION AUTHORITY (SEPTA)

(2002-01 - 2009-12)

Safely operated transit buses while transporting passengers along assigned routes in a timely and professional manner. Conducted pre-trip and post-trip inspections and completed required vehicle and safety checks. Provided professional customer service and responded to routine passenger questions and concerns

Administrative Support/Office Manager - THE INTEGRITY SOLUTION

Provided administrative and client support in a fast-paced marketing and real estate environment. Communicated professionally with clients by phone and email, responded to inquiries, scheduled appointments, and assisted with day-to-day office operations. Maintained accurate paperwork, records, and data while ensuring information was organized and handled in a timely manner.

Demonstrated strong customer service, communication, time-management, and problem-solving skills while building relationships with clients and supporting the needs of the organization.

TEMPLE UNIVERSITY (1996-01 - 1999-12)

FRANKLIN LEARNING CENTER (1996-12)