Lamont Chapman Jr

Dedicated Customer Service Professional with a strong background in customer support, operations, logistics, and relationship management. Proven ability to handle customer inquiries with professionalism, de-escalate conflicts, and ensure seamless experiences. Skilled in multitasking, warehouse operations, team collaboration, and leveraging technology to improve efficiency and service delivery.

Warehouse Agent at WFS JFK Building 151, JFK Airport (2026-02 – Present)

• Assist with cargo and freight operations in a fast-paced airport warehouse environment.
• Load, unload, sort, and organize freight shipments while maintaining safety and operational standards.
• Coordinate shipment handling and staging to support efficient airline cargo operations.
• Operate within time-sensitive schedules to ensure accurate and timely freight movement.

Summer Driver at Red Top Jerk Grill 2

• Supported daily operations for a mobile food truck business owned and operated by Larry Rhabb.
• Handled deliveries, transportation logistics, and setup support during high-volume service periods.
• Provided customer service assistance and maintained efficient communication with team members.

Customer Service Associate at Startek (2024-01 – Present)

• Provide structured support and conflict resolution to customers, ensuring a positive and seamless experience.
• Utilize active listening and de-escalation techniques to handle complex interactions effectively.
• Document and track customer inquiries to improve response times and overall customer satisfaction.

Front Desk Manager at Long Short BarberShop (2022-05 – 2024-01)

• Managed front desk operations, including cash and credit card transactions.
• Responded to appointment and service inquiries while ensuring strong customer satisfaction.
• Monitored inventory and maintained efficient day-to-day operations.

Guest Services at 2023 US Open (2023-08 – 2023-09)

• Greeted and assisted guests while providing event and venue information.
• Verified tickets and guided attendees throughout the stadium.

Sales Representative at Club Feast (2021-07 – 2022-01)

• Managed customer accounts and supported client retention initiatives.
• Assisted customers with product inquiries and facilitated transactions.

Business Management – St. Francis College

– Lawrence Woodmere Academy