Lamya Brown

Customer-focused professional with experience in fast-paced service and fulfillment environments. Skilled in customer communication, active listening, problem solving, following detailed procedures, and learning new processes quickly. Comfortable using technology, managing competing priorities, and working independently while maintaining accuracy and productivity. Seeking a remote Customer Service Representative opportunity with Everise.

Amazon Fulfillment Associate at Amazon (2026-03 – Present)

• Work in a fast-paced fulfillment environment while maintaining accuracy, productivity, and attention to detail.
• Use computer-based systems and workplace technology to complete assigned tasks and follow operational procedures.
• Follow safety, quality, and productivity standards while managing changing priorities throughout the workday.
• Work independently and as part of a team to meet daily performance expectations.
• Communicate professionally with coworkers and leadership to address questions, workflow issues, and task needs.

Server at Waffle House (2025-05 – 2025-07)

• Provided friendly, professional customer service in a high-volume restaurant environment.
• Listened to customer requests, answered questions, handled concerns, and worked to resolve issues promptly.
• Processed orders accurately while managing multiple customers and competing priorities.
• Maintained a positive and professional attitude during busy periods and changing customer needs.
• Collaborated with coworkers to keep service organized and efficient.

Crew Member at McAlister's Deli (2024-04 – 2024-06)

• Assisted customers with orders and provided courteous service in a fast-paced environment.
• Communicated clearly with customers and team members to ensure accurate order completion.
• Handled multiple tasks while maintaining accuracy, cleanliness, and service standards.
• Responded to customer questions and concerns with patience and professionalism.

Crew Member at Launch Trampoline Park (2022-11 – 2025-05)

• Provided customer assistance and helped create a safe, welcoming experience for guests.
• Communicated policies and procedures clearly and responded to customer questions.
• Worked effectively with team members in a busy, customer-facing environment.
• Maintained attention to detail while completing assigned responsibilities and supporting daily operations.

Crew Member at McDonald's (2022-08 – 2022-11)

• Delivered customer service in a high-volume environment while maintaining accuracy and professionalism.
• Took and fulfilled customer orders while responding to questions and service needs.
• Worked as part of a team to meet service, cleanliness, and operational standards.