Interim Senior Manager Assignment - FedEx - Decatur, IL
(2025-11 - 2025-12)
Focused on team development and operational improvements through PEAK FY26
- Boosted team morale by introducing engagement activities and maintaining open, transparent communication, creating a positive and collaborative atmosphere.
- Streamlined workflows through practical process improvements that made day-to-day operations smoother and more efficient.
- Mentored and supported team members, helping them grow professionally and align with organizational goals, which led to noticeable performance gains.
- Improvement in operational KPIs (e.g., productivity, Surface assigned training, STA compliance) during the assignment.
- Productivity- 75% of goal to 95.7% of goal as of 12/13
- Surface Assigned Training-98.52%-99.57% as of 12/30
- STA compliance-76%- 91% as of W/E 12/27
Pickup & Delivery Manager-CSP - FedEx
(2023-12)
Team leader and developer showcasing ability to lead, motivate and develop teams across different departments
- Peak All Star Peak FY25 - Taking on task outside of the scope of P&D to improve the station
- Assisted Engineering in optimizing Outbound load plans through tracking and trending service daily on a granular level
- 2 of 3 assigned CSPs Medals went from Silver to Gold (highest echelon standard of service performance) for the first time in Service providers history
- Proficient understanding in ISPA Service agreement
- Basic level understanding in TSPA Service agreement
- Managed performance and efficiency across multiple CSPs
Operation Sort Manager - FedEx
(2021-06 - 2023-06)
Opened New FedEx facility EBIR 350. Responsible for hiring terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
- Coordinated plans, schedules and manages the inbound and outbound Linehaul Operations for the hub
- Improved Linehaul productivity from 73.1% to 85% weekly with a total saving cost of $196,952 YTD
- Accounted for the Dock portion of BCSA Testing
- IB Dock Certified FY23 for the year 9/12 months for the first time in years
- OVN Service improvement 92.06 (Worse in the district) to 97.8 YTD
- Managed performance and efficiency in linehaul operations
Sales Associate / Senior Sales Associate - Finish Line Shoes - Chattanooga, TN
(2016 - 2021)
- Ranked consistently among top 10% of sales associates in the district, exceeding individual sales goals by an average of 18–25% year over year.
- Generated $750K+ in cumulative sales over tenure through strong customer engagement, product knowledge, and upselling techniques.
- Achieved an average Units Per Transaction (UPT) increase of 20%, driven by effective add‑on recommendations (socks, apparel, accessories).
- Maintained conversion rates above 35%, outperforming store benchmarks through proactive customer interaction and needs‑based selling.
- Recognized multiple times by store leadership for exceptional customer service and sales performance.
- Assisted in training and mentoring new team members, contributing to improved onboarding speed and early performance.
- Supported visual merchandising resets and promotional launches, helping drive double‑digit sales lifts during peak retail periods (holiday and back‑to‑school).
FT Operations Manager - FedEx
(2019-06 - 2021-06)
- Received Manager of the Month March & April FY 20 for saving $2000 on the Outbound
- Bravo Zulu FY20 - Above and Beyond from Brad Bozman
- Gulf Peak All Star FY20
- MISV Inbound Large Dock of the Year FY 20
- Ensures areas of focus are compliant with BCSA testing
- Designed spreads and run charts to track trends and dock performance
- Initiated staff and package handler events to build rapport with diverse team members to increase retention and engagement
- Managed performance and efficiency in outbound operations
PT Operations Manager - FedEx
(2017-07 - 2019-06)
Opened New FedEx Facility ECHT-0374 with 12 other Ops Managers
- Trained approximately 60+ new employees yearly
- Assisted with obtaining and maintains company's certification status
- Communicates job expectations and runs smooth service that exceed customer expectations
- Encouraged and created a safe, injury/accident-free and friendly work environment
Seasonal Manager - FedEx
(2015-12 - 2016-06)
Planned, organized, directed, and controlled specific day to day operations in station
- Increased staff productivity by assigning team members proper work stations to optimize efficient sortation of packages
- Responsible for training new employees regarding job duties and performance
- Conducted one on one and team coaching
Package Handler Trainer - FedEx
(2013-02 - 2017-10)
- Ensured a safe work environment
- Trained new and current team members on how to properly load and unload efficiently
- Caught up areas with high volume of work loads
- Oversaw the operations of docks and manage people accordingly
- Sorted and loaded packages carefully to ensure quality service and safety
Package Handler - FedEx
(2011-11 - 2013-12)
- Loaded and unloaded packages fast and efficiently
- Lead by example to new hires by following the QDM principles
- Served in community outreach initiatives
- Safety committee member
