Customer Service Director - Medirest, Inc. - Birmingham, AL
(2021-01 - 2026-05)
- Oversaw order processing for durable medical equipment while ensuring insurance requirements are met.
- Coordinated accurate coding and documentation for medical requests.
- Collaborated with physicians, nurses, and healthcare staff to support patient needs and compliance.
- Manage co-insurance and deductible payment processes.
- Support communication and service delivery in a fast-paced healthcare environment.
Academic Dean - Herzing University - Birmingham, AL
(2018-06 - 2019-11)
- Directed instructional programs in alignment with institutional mission and academic standards.
- Ensured compliance with accreditation, state, and federal academic requirements.
- Developed retention goals and academic improvement initiatives.
- Managed academic policies, budgets, and operational procedures.
- Supported institutional effectiveness planning and program evaluation.
- Collaborated with campus leadership to strengthen student achievement and program outcomes.
Academic Dean - Brightwood College - McAllen, TX
(2017-03 - 2018-06)
- Led professional development, in-service training, and faculty meetings.
- Maintained academic records in compliance with accrediting body standards.
- Partnered with senior leadership on planning, policy development, and problem solving.
- Directed faculty recruitment, selection, evaluation, retention, and development.
- Oversaw curriculum review and improvement.
- Supported instructional quality through coaching, communication, and accountability.
Academic Dean - ITT Technical Institute - Springfield, IL
(2016-03 - 2016-09)
- Managed academic resources to support quality instruction and student learning.
- Led the campus Academic Affairs department.
- Recruited, interviewed, selected, and supervised direct reports.
- Established performance expectations, monitored KPIs, and provided coaching and feedback.
- Oversaw academic advising, tutoring, remediation, and student orientation.
- Implemented retention and re-entry initiatives to support enrollment growth.
- Worked closely with campus teams to maintain academic standards and student support services.
Associate Dean of General Studies - ITT Technical Institute - Madison, AL
(2010-10 - 2016-03)
- Managed general studies curricula and instructional staff.
- Monitored performance, analyzed KPIs, and supported employee development.
- Assisted in academic goal-setting for the Institutional Effectiveness Plan.
- Oversaw online students and supported academic success initiatives.
- Served as Acting Dean for more than two months during medical leave.
- Improved online student success rates to over 70%.
- Collaborated with faculty and administrators to strengthen course quality and student persistence.
