NeurodivergentNeurointegrativeComplex problem solver.Customer Experience NinjaFull picture solutionsUnafraid to follow the right thing even if I have to stand alone.Network Operations CenterHFC NETWORKAdvanced Tech systems understandingVoIP SystemsFirewall supportManaged wifiRouters and switch network interfacingStatic IPNODE reliability investigationCustomer deescalationCall routing and ROCOutage identificationPattern recognitionEmployee experienceReducing wasteFinding solutionsIntra departmental and intra corporation communication expertProcess investigation and improvementPublic speakingDEI and inclusion championAdvanced understanding of PsychologyAI utilization and trainingChallenging broken processes and building peoplePassionate and creative
