General Manager - Springhill Suites by Marriott - Bossier City, LA
(2022-02)
- Financial & Revenue Management: Oversees the property's Profit and Loss. This includes creating budgets, forecasting demand, controlling expenses (payroll, expenses), and setting pricing strategies to maximize revenue per available room
- Operational Oversight: Manages all hotel departments—including Front Desk, Housekeeping, Maintenance, and Food & Beverage. Conducts daily property walks to inspect room quality, cleanliness, and public spaces
- Staff Leadership & HR: Recruits, trains, and develops department heads and team members. Fosters a positive work culture, enforces uniform standards, and ensures optimal staffing levels
- Guest Experience: Ensures guests receive a welcoming, high-quality experience. Handles escalated guest complaints and monitors online reputation. Acts as an ambassador for the hotel within the local community
- Brand & Regulatory Compliance: Ensures the property meets all brand quality assurance guidelines, local health codes, and safety/security regulations
Hotel Manager - DiamondJacks Casino - Bossier City, LA
(2019-02 - 2020-06)
- Operations Oversight: Manage daily hotel departments including Front Desk, Housekeeping, Reservations, and Call Centers
- VIP & Casino Coordination: Liaise directly with Casino Marketing and VIP hosts to accommodate high-rolling guests, manage comped rooms, and support gaming events
- Financial Management: Monitor occupancy rates, set room pricing strategies, manage departmental budgets, and track profitability
- Staff Leadership: Recruit, train, schedule, and evaluate hotel staff. Foster a customer-service-driven culture in a 24/7 fast-paced environment
- Guest Resolution: Handle escalated customer complaints and ensure service standards are consistently upheld
Office Clerk/Receptionist - Old Dominion - Shreveport, LA
(2018-02 - 2019-02)
- Greet and welcome all customers
- Maintain files and records
- Answer all phone lines; receive messages & redirect to appropriate department or person
- Schedule appointments for deliveries
- Utilize office equipment
- Invoicing
- Other office duties as assigned
General Manager - Wingate Hotels - Shreveport, LA
(2015-07 - 2018-02)
- Financial & Revenue Management: Oversees the property's Profit and Loss. This includes creating budgets, forecasting demand, controlling expenses (payroll, expenses), and setting pricing strategies to maximize revenue per available room
- Operational Oversight: Manages all hotel departments—including Front Desk, Housekeeping, Maintenance, and Food & Beverage. Conducts daily property walks to inspect room quality, cleanliness, and public spaces
- Staff Leadership & HR: Recruits, trains, and develops department heads and team members. Fosters a positive work culture, enforces uniform standards, and ensures optimal staffing levels
- Guest Experience: Ensures guests receive a welcoming, high-quality experience. Handles escalated guest complaints and monitors online reputation. Acts as an ambassador for the hotel within the local community
- Brand & Regulatory Compliance: Ensures the property meets all brand quality assurance guidelines, local health codes, and safety/security regulations
Accounts Receivable/Office Clerk - Alsco - Shreveport, LA
(2014-07 - 2015-04)
- Greet and assist customers/vendors
- Answer phone lines
- Prepare, verify and process checks
- Prepare vendor statements
- Maintain ledgers
- Maintain inventory files
- Direct calls and take vendor orders
- Cashier
