LaPortia Montgomery

Customer service professional with remote beauty industry experience supporting beauty clients through live chat, customer support, and hands-on wig styling services. Skilled in resolving customer concerns, multitasking in fast-paced environments, and creating positive client experiences. Strong understanding of beauty products, beauty trends, and client communications through both customer service and personal beauty content creation.

Babysitter / Childcare Provider - Self-Employed

(2025-03)

• Provide attentive childcare in a safe and supportive environment.
• Maintain strong communication and reliability with families.
• Manage schedules, routines, and daily responsibilities independently.

Wig Stylist - Parfait Wig Company

(2023-12 - 2024-12)

• Styled and prepared wigs for customer orders and brand fulfillment.
• Maintained quality control and attention to detail in high-volume production settings.
• Worked efficiently with team members to meet deadlines and customer expectations.
• Handled beauty products and styling tools with professionalism and care.

Remote Chat Support Representative - Inktel Solutions (Sephora Client Support)

(2022-04 - 2023-10)

• Assisted customers through live chat support regarding beauty products, online orders, returns, shipping and account concerns.
• Provided product recommendations and consultation support while maintaining positive customer experiences.
• Demonstrated strong written communication, multitasking and problem-solving skills while navigating multiple systems.

Cosmetology License - Cosmetology (2016)