LaQuavia Humphries

Community/Property Manager with 5+ years of expertise in enhancing tenant satisfaction and optimizing operational efficiency in residential communities. Demonstrates a visionary approach to improving occupancy rates, as evidenced by a 12% increase through strategic lease facilitation and innovative marketing efforts. Proficient in data entry, human resource management, and problem-solving, with a keen attention to detail that ensures seamless coordination of community events and financial processes.

Passionate about fostering inclusive environments and ready to elevate property management to new heights.

Assistant Community Manager at Dominium Inc (2024-02 – Present)

• Oversee daily operations, enhancing tenant satisfaction and streamlining communication.
• Facilitated lease agreements, achieving a 12% increase in occupancy rates within six months.
• Coordinate maintenance requests, ensuring prompt resolution and reducing downtime.
• Analyze budget reports, optimizing expenses and improving financial efficiency.
• Collaborate with team to implement community events, boosting resident engagement.

Leasing Consultant at Dominium Inc (2022-02 – 2024-02)

• Conduct tours for potential tenants and facilitate follow-up meetings, resulting in a 90% occupancy rate.
• Support lead generation and marketing initiatives to enhance sales and secure new occupants.
• Interface with a diverse range of residents, negotiate leasing agreements, and assess lease viability based on credit scores and economic factors.
• Drive marketing efforts by creating promotional materials and online advertisements, while providing consultations to prospective renters.

Customer Service Manager at Verizon (2018-06 – 2022-01)

• Communicated effectively with diverse teams and clients, fostering long-term relationships and achieving high customer satisfaction metrics.
• Managed and developed a team of over 25 personnel, providing coaching, mentorship, and conducting performance evaluations to promote an inclusive work culture.
• Assisted more than 80 customers daily in locating products and completing sales transactions, enhancing overall customer experience.
• Trained new employees on CRM software and customer service best practices, ensuring consistent delivery of high-quality service.

Administrative Assistant/Secretary at Morgan Medical Center (2016-05 – 2018-06)

• Coordinated meetings and company events, ensuring seamless logistics and organization.
• Managed a multi-line phone system, efficiently directing calls to appropriate departments and assisting callers with inquiries.
• Collaborated with HR to facilitate job announcements and coordinated interview schedules for prospective candidates.

Associate of Science Degree in Healthcare Management – Ultimate Medical Academy (2024-09)

Diploma in General Studies – Putnam County High School (2014-05)