Lara Harris

IT Technician / 1st Line Support

Talent

IndianaMember since August 25, 2026

Basic understanding of hardware, software and troubleshootingFamiliar with Windows 10/11 navigation and settingsMicrosoft 365 experienceGoogle Workspace experienceDigital file management & organisationBasic understanding of networks, devices and peripheralsAbility to follow step-by-step technical instructionsExcellent verbal and written communication

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About

I'm a motivated and tech-focused individual with strong customer service, troubleshooting, and communication skills, and I'm now working towards moving into an IT Technician/ 1st Line Support role. I'm currently studying for my CompTIA IT Fundamentals qualification, where I'm developing knowledge in hardware, software, and basic troubleshooting. I took a planned period away from employment to focus on personal development, stability and gaining new skills, and I'm now ready to return to full-time work.

I'm a fast learner with a genuine interest in technology, and I'm committed to developing long-term within an IT role. I bring adaptability, professionalism, and a strong work ethic to every position I take on.

Experience

Freelance Editor (Remote) at Creative Digital Contractor (2021-01 – Present)

Produced and edited digital content for online creators, demonstrating strong organisation, attention to detail, and the ability to learn new software quickly.
Managed workflow processes, communicated clearly with clients, and collaborated with small teams - skills directly transferable to structured IT environments where clear communication, system navigation, and time-management are essential.

Career Gap at Personal Development and Skill Building (2022-01 – Present)

I took a planned period away from traditional employment to focus on personal stability, independent learning, and developing new career skills.
During this time I built strong self-management habits, completed freelance digital work, and began preparing for a transition into the IT field, including studying for CompTIA IT Fundamentals.

Technical Support Advisor at Sitel LTD (2021-01 – 2022-12)

Provided high-quality customer service through phone and online channels, navigating multiple systems simultaneously to update records accurately.
Followed structured processes and communicated steps clearly to customers, demonstrating reliability, professionalism, and the ability to work within service targets - skills directly relevant to IT support environments.

Beach Riding Guide at Vowles Riding Stables (2018-01 – 2019-12)

Led horse-riding tours along Brean Beach ranging from 5-minute rides to 2 hour treks, ensuring every customer received a clear safety briefing and felt confident before riding.
Retrieved and prepared horses daily, working outdoors in all weather conditions while maintaining a calm and professional approach.
Handled cash payments and customer bookings accurately, responding to enquiries and providing friendly, supportive service throughout the day.
Coordinated rides by either leading horses on foot or riding and leading a customer's horse simultaneously, demonstrating trustworthiness, responsibility, and strong situation awareness.
These responsibilities highlight excellent communication, risk awareness, customer handling, money management, and organisational skills, all of which transfer effectively into structured IT support environments.