Laraleigh Windom

LPN/MAT Coordinator, PRN - Comprehensive Treatment Centers - Onsite

(2025-04)

Ensured strict compliance with treatment protocols and regulatory standards while guiding patients through complex care plans. Delivered empathetic patient education and support to enhance adherence and satisfaction, fostering trust in high-touch care processes.

Clinical Lead (Operations) - Comprehensive Rehab Consultants - Remote

(2024-04)

Team Leadership & Coaching: Led a distributed team of nurses supporting chronic care patients, fostering a culture of accountability, continuous learning, and high-touch patient communication. Provided ongoing coaching to improve consistency in patient engagement and service quality.
Patient Workflow Design & Onboarding: Designed and implemented standardized onboarding and training workflows for clinical staff, improving consistency in patient intake processes and increasing operational efficiency across a distributed team. Process Optimization: Designed and implemented onboarding protocols and workflows that improved caseload management and operational efficiency.
Transitions of Care / Patient Activation: Developed and refined care transition processes for patients moving from Skilled Nursing Facilities (SNF) to home, ensuring continuity of care, reduced gaps in treatment, and improved patient readiness for post-acute recovery
Patient Experience: Developed policies supporting seamless transitions of care from Skilled Nursing Facilities (SNF) to Home, ensuring high-quality, patient-centered outcomes.
Operational Metrics & Performance Management: Owned key operational metrics including response times, care coordination quality, and service delivery benchmarks. Used data insights to identify workflow bottlenecks and implement process improvements to enhance patient access and experience.

Clinical Coordinator (Digital Health) - Laguna Health - Remote

(2022-11 - 2024-02)

Cross-Functional Collaboration: Partnered with Clinical, Product, and Sales teams to streamline patient intake and care coordination, incorporating data-driven insights to address Social Determinants of Health (SDOH).
Operational Analytics: Developed dashboards and reports to track patient flow and inform strategic decision-making.
AI / LLM Training & Data Tagging: Supported training of a patient-facing large language model through structured data annotation to improve response accuracy and care coordination workflows.
Escalation Management: Oversaw complex patient care escalations, ensuring consistent, high-touch support across multiple time zones.
Patient Experience Ownership: Leveraged Net Promoter Score (NPS) data to identify patient experience gaps and inform operational improvements, strengthening engagement and satisfaction across care journeys.

Advanced Nurse (Care Navigation) - Accolade, Inc. - Remote

(2020-09 - 2022-11)

Patient Navigation: Guided members through complex care journeys, providing high-touch support, triage, and coordination with specialists to ensure seamless access.
Clinical Reporting & Metrics: Produced detailed clinical reports and monitored key performance indicators to optimize care quality, satisfaction, and utilization outcomes.

Practice Manager - One Family Pediatrics - Onsite

(2016-02 - 2019-08)

Practice & Operations Leadership: Partnered with the physician-owner to set up and scale practice operations, expanding the team to 7+ staff members.
Compliance & Metrics: Oversaw PCMH and Meaningful Use measures, revenue cycle management, and insurance coordination to ensure operational and regulatory excellence.
Patient Experience & Flow: Optimized scheduling, triage, and onboarding workflows, enhancing parent satisfaction and clinic efficiency.

About