Lark Mitchell

To obtain a challenging leadership position applying creative problem solving and fine management skills with a growing company to achieve optimum utilization of its resources and maximum profits.

Auto Underwriter - State Farm Mutual Insurance

(2015-08)

Personal Lines Reunderwriting Unit

• Applies specialized knowledge of company underwriting practices and policies, federal and state requirements, managing a book of business, agency and marketing practices, and applicable technology
• Proactively identifies training needs and coordinates underwriting/audit specific training for operations and agency partners
• Participates in programs to review profit, growth, and quality of a book of business
• Assists agency leadership and agents in identifying needs and conducting training virtually or in agent's office
• Responds to questions/inquiries from agency, claims, general departments, producers, and others in the insurance industry
• Monitors team production and status and may perform quality control checks, advising management of problems or concerns
• Recognizes and makes recommendations on workflow efficiencies
• Provide quality review the work of Underwriters and provide feedback to management
• Assist management with state/provincial requirements
• Serve as a resource to agency leadership and agents in support of company programs
• Identify competitive trends in the market and communicates them to underwriting management
• Act as an audit vendor liaison - resolving customer complaints, audit disputes, reviewing recommended code changes and providing budget updates to underwriting management

Complex Litigation Claim Representative - State Farm Mutual Insurance

(2012-10 - 2015-08)

• Delivered a remarkable customer experience through handling claims involving Medicare
• Investigated, evaluated, negotiated, and settled injury demands in an assigned area to include confirmation of applicable coverage and causal relation of injuries to the auto accident which may require contact by telephone, correspondence, or various electronic media
• Applied knowledge of policies, procedures, laws, statutes, and insurance regulations when handling Medicare reporting and demands
• Recognized and reviews claims requiring specialized handling of Medicare appeals
• Used various electronic resources for claim handling
• Worked in partnership with and provides instruction to newer claim handlers
• Accurately completed and updated Medicare Claim Reporting Tool (MCRT) submissions
• Reviewed and determined eligibility of any demands for payment from Medicare
• Applied knowledge of medical and anatomical terminology as it relates to Medicare Secondary Payer reporting and payment of Medicare demands

Support Coordinator - University of South Florida-College of Medicine

(2009-08 - 2012-10)

• Provided support to families who have been identified with developmental concerns and are being connected to early intervention services through Medicaid Part C (the Bay Area Early Steps Program) or Medicaid Part B (Hillsborough County Public Schools FDLRS/Child Find) for evaluation
• Followed and provide support to identified families with complex needs who are identified at community screening events
• Coordinated a home visitation plan, assessing family/child needs, connecting families to referrals and community support services, coaching caregivers and implementing developmentally appropriate activities for the child in their natural environment
• Conducted age-appropriate developmental screening using tools such as the Ages and Stages Questionnaire
• Effectively communicated screening results, recommendations and provided developmental guidance to families
• Effectively scheduled day to day activities that include phone calls, meetings, community-based visits, etc
• Facilitated connection to supports and services in the community for children and families

Masters - Public Health - University of South Florida (2009 - 2012)

Bachelors - Health Care Management - Florida A&M University (2004 - 2009)

High School Diploma - George Jenkins High School (2004)