Lasha Armstrong

Highly motivated and customer-focused professional with experience in retail sales, customer service, and point-of-sale operations. Skilled in creating welcoming shopping experiences while maintaining efficient and accurate checkout processes. Proficient in cash handling, POS systems, transaction processing, and resolving customer inquiries with professionalism and patience.

Demonstrated ability to build strong customer relationships, support team operations, and maintain organized, clean work environments in fast-paced settings. Recognized for reliability, attention to detail, and a strong commitment to delivering positive customer experiences.

CASHIER - SMART N FINAL

(2025-08 - 2026-02)

• Processed high-volume transactions while handling $5,000+ in cash and electronic payments daily, maintaining accuracy and strict adherence to cash-handling procedures
• Delivered fast, friendly checkout service that contributed to positive customer experiences and repeat business
• Maintained balanced cash drawers with consistent accuracy during opening and closing reconciliations
• Collaborated with team members to ensure smooth front-end operations and maintain productivity during high-traffic periods
• Assisted with stocking, merchandising, and restocking high-demand items to support inventory availability and sales performance
• Resolved customer concerns professionally, helping strengthen customer loyalty and overall store reputation
• Followed loss prevention and safety procedures to protect company assets and maintain a secure work environment
• Supported store sales growth by promoting weekly specials, bulk purchase options, and store promotions to customers

PAYROLL ADMINISTRATOR - 800OPPORTUNITIES

(2020-05 - 2025-08)

• Managed payroll processing for company employees, ensuring accurate calculation of wages, hours worked, and payment distributions in compliance with company policies
• Maintained confidential employee payroll records, demonstrating a high level of discretion and data security when handling sensitive financial information
• Verified timesheets, tracked attendance records, and resolved payroll discrepancies to ensure timely and accurate compensation
• Processed payroll transactions, including direct deposits and payment documentation, maintaining consistent on-time payroll operations
• Assisted with financial recordkeeping by organizing payroll reports and supporting business accounting processes
• Collaborated with business leadership to maintain payroll accuracy and improve internal administrative workflows
• Ensured compliance with payroll procedures, tax documentation requirements, and record retention standards

SALES ASSOCIATE - CHEVRON

(2020-03 - 2020-08)

• Provided fast and professional customer service in a high-traffic convenience store and fuel station environment, contributing to positive customer experiences and repeat business
• Processed $4,000–$6,000+ in daily cash and electronic transactions, maintaining accuracy and strict adherence to cash-handling and reconciliation procedures
• Supported daily store revenue by promoting fuel purchases, convenience items, and promotional products, helping increase overall sales performance
• Maintained balanced cash drawers and completed shift reconciliations with consistent accuracy and accountability
• Assisted customers with fuel pump transactions, product inquiries, and issue resolution, ensuring smooth and efficient service operations
• Helped maintain store cleanliness, safety, and organization, contributing to a welcoming and compliant retail environment

HIGHLANDS COMMUNITY CHARTER ADULT SCHOOL (2024)