LaShawnda Spencer

Senior Human Resources professional with 22+ years of experience supporting HR operations across federal, private-sector, nonprofit, and government contracting environments. Expertise in HR operations, talent acquisition, employee relations, federal staffing and classification, HR compliance, performance management, HRIS, benefits, onboarding/offboarding, and SOP implementation. Experienced HR advisor supporting major federal agencies, including ATF, DHS/ICE, DOT, FAA, Census Bureau, IRS, and the Missile Defense Agency.

Proficient in Workday, ADP, SAP, USA Staffing, and Costpoint, with a strong record of improving HR processes, maintaining compliance, and resolving complex employee matters.

Senior Recruiter/HR Generalist (PT evenings) at Resource Connections, Inc. (2021-02 – Present)

• Manage full-cycle recruitment from requisition development and job posting through candidate screening, selection, background checks, and onboarding.
• Develop and maintain talent pipelines using LinkedIn, CareerBuilder, Glassdoor, ZipRecruiter, nonprofit recruiting networks, Handshake, social media, networking events, and targeted sourcing strategies.
• Partner with hiring managers to identify staffing requirements, establish candidate profiles, coordinate interviews, and fill vacancies efficiently.
• Conduct comprehensive candidate screening, reference checks, background investigations, and pre-employment verification.
• Manage applicant tracking and candidate management systems while maintaining accurate recruitment records and documentation.
• Coordinate with staffing agencies to secure temporary personnel when operational needs require supplemental staffing.
• Administer and track the employee referral bonus program.
• Partner with HR leadership to develop and implement standardized onboarding processes designed to improve employee retention and the new-hire experience.
• Maintain employee records and ensure compliance with Department of Health and Human Services (HHS/DHHS) requirements, including fraud prevention and excluded-person screening.
• Provide recruitment pipeline updates, staffing metrics, and status reports to the HR Director.
• Support additional HR operations, employee lifecycle, and administrative functions as needed.

Human Resource Generalist (Contractor) at Three Saints Bay/Bureau of Alcohol Tobacco Firearms and Explosives (2023-09 – 2024-06)

• Executed selections for competitive GS-14 and GS-15 supervisory positions, ensuring adherence to merit-based federal staffing principles and established selection procedures.
• Coordinated and directed activities associated with the Special Agent promotion assessment process.
• Served as an HR subject matter expert to managers and stakeholders regarding Merit Promotion Board (MPB) procedures and requirements.
• Reviewed and analyzed Position Descriptions to evaluate candidate qualifications and ensure alignment with applicable GS-level requirements.
• Led federal position classification activities, including development and revision of Position Descriptions (PDs) and Factor Evaluation Statements (FES).
• Advised management on complex employee relations matters, including performance issues, investigations, and workplace concerns.
• Supported performance management initiatives by providing managers with guidance and training regarding employee evaluations, performance expectations, and feedback.
• Developed and maintained HR reports and metrics supporting Merit Promotion Board activities and management decision-making.
• Monitored changes to federal HR laws, regulations, policies, and procedures and evaluated their impact on organizational operations.

Human Resources Generalist (Contractor) at C2 Technologies/Department of Homeland Security ICE Division (2023-05 – 2023-08)

• Provided comprehensive federal HR support across staffing, classification, recruitment, compensation, benefits, policy development, employee relations, and labor relations.
• Conducted detailed job analyses and supported position classification activities to ensure compliance with federal classification standards.
• Managed complex employee relations matters involving layoffs, terminations, harassment, discrimination complaints, and performance improvement plans.
• Partnered with management to resolve employee concerns and strengthen workplace relationships.
• Provided HR guidance related to performance management and employee accountability.
• Supported federal programs involving Senior Executive Service (SES), work-life initiatives, staffing, compensation, and employee/labor relations.
• Applied federal HR policies and procedures to support consistent and legally compliant personnel practices.

Senior Human Resource Generalist (Contractor) at ServiceSource, Inc. (2019-06 – 2022-10)

Supported Department of Transportation (DOT), Federal Aviation Administration (FAA), and U.S. Census Bureau government contracts.

• Managed comprehensive HR support for federal government contracts, including employee relations, recruitment, retention, training, onboarding, benefits, retirement, and personnel administration for Staff and SCA employees.
• Administered employee data and personnel transactions through Workday HRIS and benefits administration platforms, ensuring accuracy, timeliness, and compliance.
• Supported recruitment and staffing for specialized government positions.
• Partnered with HR leadership and hiring managers on internal and external recruitment, transfers, promotions, selections, and offer administration.
• Managed employee lifecycle transactions for new hires, rehires, transfers, promotions, and other personnel actions.
• Reviewed and approved offer, transfer, and promotion letters for accuracy and compliance.
• Managed complex employee relations matters involving layoffs, terminations, harassment, discrimination complaints, and performance improvement plans.
• Supported managers with performance management, employee evaluations, corrective actions, and performance improvement strategies.
• Collected, analyzed, and interpreted HR data to identify trends, process improvement opportunities, and workforce issues.
• Maintained compliance with applicable federal, state, and local employment laws and regulations.
• Updated and maintained employee benefits, retirement plans, HR policies, and standard operating procedures.
• Coordinated onboarding documentation and ensured completion of required new-hire personnel documentation for SCA and Staff employees.
• Conducted background and motor vehicle record checks as required for applicable positions.
• Supported continuous improvement of HR processes through data analysis, reporting, policy updates, and SOP development.

Recruiting Manager (Temporary 2yr Contract) at The Arc of Prince Georges County (2017-02 – 2019-04)

• Managed the organization's end-to-end recruitment and selection process, including workforce sourcing, job advertising, candidate evaluation, interviews, selection, and onboarding.
• Developed and implemented recruitment strategies using job boards, industry events, job fairs, networking, and targeted sourcing.
• Partnered with hiring managers to identify staffing needs and present qualified candidates for selection.
• Designed recruitment programs to improve talent acquisition and expand candidate pipelines.
• Managed applicant tracking systems and maintained accurate recruitment data, records, and documentation.
• Prepared recruitment metrics and reports to evaluate staffing activity, trends, and performance.
• Coordinated new-hire orientations and verified completion of required employment documentation.
• Managed HRIS transactions involving new hires, rehires, transfers, promotions, and benefits updates.
• Reviewed and approved offer letters and transfer documentation.
• Supported employee relations matters involving layoffs, terminations, harassment, discrimination complaints, and other workplace concerns.
• Maintained compliance documentation for employees responsible for transporting individuals with disabilities, including driving records, licenses, and annual safety training.
• Researched and implemented new sourcing strategies to attract active and passive candidates.

Senior Recruiter at Randstad Temporary Agency/RCI (2016-07 – 2017-01)

Served as acting HR Director while managing recruitment and general HR operations.

• Managed recruitment activities including resume review, candidate screening, telephone interviews, interview coordination

University of Phoenix — Phoenix, AZ

Bachelor of Science, Business Management | 2007–2011