Latasha Holland

Manage staff, schedule shifts, and ensure compliance with pharmacy regulations. Mentor technicians and oversee daily workflow to maintain operational efficiency. Handle prescription processing, inventory management, and customer service.

Shift Leader & Pharmacy Technician at Walgreens (2023-01 – Present)

• Manage staff, schedule shifts, and ensure compliance with pharmacy regulations.
• Mentor technicians and oversee daily workflow to maintain operational efficiency.
• Handle prescription processing, inventory management, and customer service.
• Responsible for opening and closing the store, ensuring smooth operations.

Frontline Supervisor at Sam's Club (2021-09 – 2022-09)

• Addressed customer service concerns promptly to ensure positive guest experiences.
• Implemented loss protection initiatives to reduce theft and shrink.
• Trained and mentored new employees, improving onboarding processes.
• Monitored cash drawers, processed payments, and maintained administrative support.
• Promoted store loyalty program and enhanced customer engagement.

Supervisor at Sam's Club (2017-09 – 2021-09)

• Directed calls and assisted visitors, resolving inquiries efficiently.
• Provided technical support, troubleshooting hardware, software, and network issues.
• Handled payment processing and promoted customer loyalty programs.
• Trained staff on operational and customer service strategies.
• Documented solutions in ticketing system and communicated updates to team members.

Bachelor of Arts – Johnson C. Smith University (2025-01)

Associate of Arts in Social Science – Erie Community College (2022-01)

Certificate in Human Services