Latasha Johnson

Results-driven Billing Analyst with 15+ years of experience in billing operations, accounts receivable, financial analysis, and revenue cycle management. Expert in invoice processing, payment reconciliation, variance analysis, and month-end close. Highly proficient in ERP systems including NetSuite, SAP S/4HANA, QuickBooks, FSCM, and Salesforce. Proven ability to improve billing accuracy, ensure SOX compliance, and support data-driven financial decisions.

Accounts Receivable Coordinator (Temp) at Carrier Corporation (2024-10 – Present)

Temporary role managing accounts receivable operations including invoice processing, AR reconciliations, and billing dispute resolution.

• Generated, reviewed, and distributed high-volume customer invoices ensuring billing accuracy and compliance.
• Analyzed accounts receivable aging reports to identify delinquent accounts and reduce DSO.
• Investigated billing discrepancies and resolved customer disputes through cross-functional collaboration.
• Performed monthly and quarterly AR reconciliations supporting accurate financial reporting.
• Ensured adherence to internal controls, accounting policies, and audit requirements.

Billing Analyst II at AvidXchange, Inc (2016-02 – 2024-11)

Managed comprehensive billing operations including payment processing, invoice management, and revenue reconciliation using NetSuite and Salesforce systems.

• Processed and applied ACH, wire, and check payments using NetSuite ERP, banking lockbox, and Salesforce.
• Managed end-to-end billing cycles including invoice validation, posting, and reconciliation.
• Conducted variance analysis to resolve billing errors and improve revenue accuracy.
• Prepared and uploaded monthly billing files aligned with month-end close deadlines.
• Partnered with collections teams to resolve past-due balances and improve cash flow.
• Supported audit requests and maintained SOX-compliant billing documentation.

Compliance Analyst II at AvidXchange, Inc (2016-02 – 2024-11)

Conducted compliance audits and transaction reviews to ensure regulatory adherence and fraud prevention.

• Conducted compliance audits on payment transactions to ensure regulatory and SOX adherence.
• Reviewed payment controls, performed transaction scrubbing, and mitigated fraud risk.
• Investigated and resolved fraudulent or disputed transactions.
• Maintained detailed compliance documentation and reporting.

APS Check Aging Specialist at AvidXchange, Inc (2016-02 – 2024-11)

Managed aging payment resolution and customer refund processing with focus on SLA compliance.

• Resolved aging payments and processed refunds to customers and vendors.
• Communicated with external clients to validate payment data and prevent delays.
• Managed Salesforce queues and met SLA performance metrics.
• Escalated high-risk billing issues and provided resolutions to leadership.

Payment Specialist at AvidXchange, Inc (2016-02 – 2024-11)

Processed high-volume electronic payments and supported billing system operations.

• Processed high-volume electronic payments via phone and online platforms.
• Consistently exceeded productivity and accuracy benchmarks.
• Assisted team members with billing system troubleshooting and workflow optimization.

Auto Claims Adjuster at USAA (2008-04 – 2016-01)

Analyzed and processed insurance claims with emphasis on policy compliance, fraud detection, and financial accuracy.

• Analyzed and processed insurance claims ensuring policy compliance and financial accuracy.
• Negotiated settlements and resolved claim discrepancies.
• Identified fraudulent claims through financial and data analysis.
• Authorized payments in compliance with regulatory standards.

Bachelor of Science in Criminal Justice – Elizabeth City State University (2003)