Virtual Assistant - New York, NY
(2025-01)
- Managing emails, scheduling appointments, organizing calendars, and handling data entry.
- Answering and screening phone calls, responding to emails and messages, and serving as a first point of contact for clients
- Creating and scheduling content, engaging with followers, and performing simple website updates.
Assistant administrative operations - NYU Langone - New York, NY
(2020-03 - 2024-09)
Assistant administrative operations consisting of the front desk management, scheduling appointments, processing insurance claims, and overseeing logistic requirements.
- Organized and arranged new Personnel Health files/hi charts and maintained accurate filing system.
- Prepared correspondence and created various forms (e.g. follow up letters, questionnaires, consent/declination forms, pre-employment forms).
- Worked closely with in house Oncologist, Nurses, and nursing assistant concerning Personnel Health issues (e.g. needle stick, ppd conversions, treatment plans, etc).
- Provides support to the multidisciplinary health care team to maintain and promote the standards of care and safety.
- Provides assistance with transportation of patients, room turnover, equipment.
- Maintain sensitivity and awareness of cultural and religious diversity when addressing patients, visitors, co-workers and other customers
- Patient health coverage benefits, in eligibility with their insurers before treatment to ensure accuracy in billing, reduce claims denial, and inform patients of costs, involving checking policy validity, demographics, coverage details copay, deductibles and obtaining pre-authorization for services.
Patient Coordinator /Promotion - NYU Langone - New York, NY
(2015-03 - 2020-01)
- Appointments scheduling
- Patient education insurance verifying strong communication schedule over 20 appointments per day and confirmed meetings
- Form physicians direct care with patient provide support to clients who are unable to perform routine daily activities without assistance. Their duties include running errands, assisting with personal hygiene
Access-A-Ride - Queens, NY
(2010-07 - 2013-03)
- Answered phones quickly and efficiently.
- Resolved customer service issues. Experience with computer and telephone booking.
- Coordinate front and back-office such as checking in and checking out patients, triage, and insurance verification
- Arranges for the efficient and orderly admission of inpatients, the registration of outpatients, ensures that accurate patient information is collected, verifies insurance benefits and eligibility.
Clerical Associate - New York Dental - New York, NY
(2008-01 - 2010-08)
- Responded to patient questions and concerns
- Greeted patients, signed them in, scheduled future appointments, and handled incoming phone calls
- Followed up with insurance companies to submit claims electronically and to appealed denied claims
Customer Services - Rite Aide - New York, NY
(2007-03 - 2008-09)
Support and assistance provided to customers by a company or organization
- Responding to customer questions and providing information about products or services via phone email or chat in-person
- Handling orders, returns, refunds, and billing or payments.
Direct Care Worker - Episcopal Social Services - New York, NY
(2003-07 - 2007-04)
- Implemented appropriate interventions enabling clients to maximize their functioning and achieve their stated goals and objectives
- Implemented service plans for each individual and document progress daily
- Encouraged clients to follow proper grooming and hygiene
- Assisted in the assessment of clients' strengths and need assessing identifying needs and risk planning implicating putting plan, action monitoring tracking process and making adjustments communicating with clients family on the how clients are improving their daily activities.
