Latasha Stevenson

Dedicated Customer Service Representative that brings more than 20 years of customer-facing experience in fast-paced healthcare settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

HairStylist/Assistant at Tony Roland Salon (2018-01 – 2026-12)

• Performed basic administrative work, including answering phones
• Applied appropriate products to customer scalps based on preferences and health needs, promoting desired changes to hair and scalp and boosting customer enjoyment.
• Managed retail corner and hairdresser inventories to meet project demands.
• Kept detailed track of client preferences and product needs to effectively schedule appointments, maintain inventory and optimize customer service.

Customer Service Representative at Kaiser Permanente Orange County (2014-11 – 2018-06)

• Registered patients
• Scheduled appointment
• Assisted 100+ patients daily
• Excellent ability to answer phones, maintain records and give outstanding customer service.
• Assisted customers in making payments on accounts and setting up payment plans.

Admitting Clerk at Kaiser Permanente Orange County (2009-04 – 2014-11)

• Excellent ability handling customer complaints
• Considerable knowledge in collection revenue
• Partnered with employee and management monthly to discuss how to improve patient satisfaction
• Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
• Managed patient admissions and discharge from hospital to home care, extended care facility or self-care.

LEAD RECEPTIONIST at KAISER PERMENENTE (2007-04 – 2009-05)

• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Trained new employees on policies and procedures
• Monitored daily and weekly schedules and monthly calendar obligations
• Organized projects to minimize wait times
• Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Medical Office Receptionist at Kaiser Permanente Orange County (1998-02 – 2007-04)

• Extensive knowledge in lab and radiology
• Complete understanding of registration, scheduling healthcare insurance
• Conducted patient intake interviews to collect medical information and insurance details.
• Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.

Bachelor of Arts in Business Management – University of Phoenix (2007-01)

Some College (No Degree) in CPC Medical Billing And Coding – ED2GO (2020-08 – 2021-07)

Some College (No Degree) in Certified Medical Administrative Assistant – Ed2go (2020-08 – 2021-07)

Some College (No Degree) in Medical Terminology – Ed2go (2020-08 – 2021-07)