Latevia Bond

Dedicated and customer-focused professional with experience in sales, front desk reception, and office administration. Skilled at providing exceptional customer service, building strong client relationships, managing multi-line phone systems, scheduling appointments, processing transactions, and maintaining accurate records. Proficient in Microsoft Office, data entry, and general clerical duties with excellent communication, organizational, and multitasking abilities.

Recognized for professionalism, attention to detail, problem-solving, and the ability to work effectively in both team-oriented and independent environments while consistently meeting performance goals

Sales Representatives at AT&T (2025-10 – 2026-07)

• Assisted customers in selecting wireless phones, internet, and television services based on their needs.
• Explained product features, pricing, promotions, and service plans clearly and accurately.
• Met and exceeded daily, weekly, and monthly sales goals.
• Processed new activations, upgrades, account changes, and bill payments.
• Resolved customer questions and concerns while providing exceptional customer service.
• Demonstrated mobile devices and accessories to customers.
• Recommended additional products and services to increase sales and customer satisfaction.
• Maintained accurate customer records using AT&T sales and account management systems.
• Stayed current on new products, promotions, and company policies.
• Handled cash, credit card transactions, and completed sales paperwork accurately.
• Built strong customer relationships through professional communication and follow-up.
• Worked collaboratively with team members to achieve store performance goals

Receptionist at Detroit Marriott at the renaissance (2023-06 – 2025-08)

• Greeted guests in a friendly and professional manner.
• Checked guests in and out efficiently using the hotel reservation system.
• Answered multi-line phone calls and directed calls to the appropriate departments.
• Scheduled and confirmed reservations.
• Processed payments, refunds, and billing inquiries accurately.
• Responded to guest questions and resolved complaints promptly.
• Coordinated with housekeeping and maintenance to ensure guest satisfaction.
• Maintained accurate guest records and updated reservation information.
• Assisted guests with directions, local attractions, and hotel amenities.
• Handled cash, credit card transactions, and balanced the cash drawer at the end of each shift.

Office assistant/Clerical at Beechwood Manor (2021-10 – 2023-04)

• Answered and directed incoming phone calls to the appropriate staff.
• Greeted residents, visitors, and vendors in a courteous and professional manner.
• Filed, organized, and maintained confidential office records and documents.
• Assisted with data entry, copying, scanning, and preparing paperwork.
• Scheduled appointments and updated calendars for office staff.
• Sorted and distributed incoming mail and prepared outgoing correspondence.
• Ordered and maintained office supplies and inventory.
• Assisted with resident paperwork and administrative documentation.
• Supported the office manager with daily administrative tasks and special projects.
• Maintained a clean, organized, and welcoming front office environment.
• Assisted with filing resident records while following confidentiality policies.
• Provided excellent customer service to residents, families, and visitors

Culinary arts and Professional, Culinary – Wayne community College