Patient Access Representative at Ensemble Health Partners (2025-01 – Present)
- Collecting and verifying patient demographics, insurance information, and other relevant data to create or update patient records.
- Confirming insurance coverage and benefits using online portals or other verification methods.
- Collecting co-pays, deductibles, or other out-of-pocket expenses as required.
- Interacting with patients, their families, and other healthcare professionals, both in person and over the phone.
- Maintaining strict adherence to HIPAA regulations and hospital policies regarding patient information.
- Following established protocols and procedures for patient registration, emergency room operations, and other related tasks.
Patient Services Representative at Envision Healthcare (2013-03 – 2024-11)
Answer patient handle medical inquires, payments, provide patients with appeals, disputes and charity care along with transferring callers to other departments. Schedule appointments for radiology and internal medicine. Communicate with patients and their families about the details of their bills and insurance restrictions.
Answer calls and inquiries from various providers, and attorneys regarding patient's accounts and balance. Schedule and re-schedule patients appointments, verity various insurance. Patient check-in: Registering new patients and admitting and discharging them.
Verifying insurance benefits and presenting financial options.
- Working along with the legal team (notary) on processing medical affidavits, subpoena.
- Assist managements and representatives with signing claim forms, printing claims forms, and online insurance verifications, processing approved adjustments.
- Accessed patient information through variety of office software applications with HIPPA regulations.
- Utilized customer service skills and detail system knowledge applications.
- Integrated scheduling system software, including appointment reminders to reduce patient no-shows.
Dental Assistant/Receptionist at Advance Dental Urgent Care (2009-12 – 2013-01)
- Greet patients when entering office.
- Schedule and reschedule appointments, verify insurance, set up payments.
- Preparing patients for procedures, ensuring they are comfortable, and helping them feel at ease.
- Pouring and trimming models, constructing custom trays, and fabricating temporary crowns and bridges.
- Keeping treatment rooms clean and stocked, and ensuring they are disinfected according to OSHA regulations.
- Ensuring dental equipment is operating properly, and performing preventive maintenance and troubleshooting
Front Desk Clerk
