Latisha Frazer

Customer-Service Specialist with 10+ years of Hospitality experience. Recognized for strong communication, a warm, welcoming demeanor, and the ability to resolve customer issues efficiently while sustaining high satisfaction scores. Proven track record of managing front-desk operations, coordinating events logistics, and supervising beverage teams. Seeking to leverage my skills in a dynamic environment where every customer feels heard, valued and well-served.

Event Utilities Associate - Orange County Convention Center - Orlando, FL

(2024-03)

• Verify that all event setup meets safety standards and handle equipment responsibly
• Assist with basic AV equipment installation, cable management and on-site troubleshooting
• Organize furniture, staging, barricades, fencing, and décor in accordance with floor plans, ensuring smooth event flow
• Install temporary electrical and plumbing systems to support project setup and on-site operations
• Troubleshoot and resolved issues related to electrical and plumbing systems to maintain safe, efficient operations

Front Desk Agent - Staybridge Suite Orlando Royale Parc Suite - Orlando, FL

(2023-09 - 2024-02)

• Managed online and telephone reservations, cancellations, and guest accounting using hotel-management software
• Executed check-in/out procedures, issued room keys, and provided information on hotel amenities and local attractions
• Processed credit-card transactions, handled cash, and balanced the cash drawer at shift end
• Coordinated with housekeeping to monitor room status and worked with maintenance to address repair requests promptly

Front Desk Agent - Coconut Grove Hotel - Panama City Beach, FL

(2021-04 - 2023-09)

• Answered and routed inbound calls, took messages and ensured timely follow-up
• Responded to guest inquiries, resolved complaints and maintained a professional, courteous tone
• Monitored office-supply levels and placed orders as needed to keep operations fully stocked

Beverage Supervisor - Hyatt Ziva Hotel Montego Bay - Jamaica

(2016-06 - 2021-02)

• Oversaw daily operations of all on-site beverage outlets, ensuring compliance with food-safety and alcohol-service regulations
• Conducted regular inventory counts, placed purchase orders and reconciled stock discrepancies
• Developed staff schedules, provided coaching, and maintained a service-focused team environment

Administrative Assistance - Hyatt Ziva Hotel Montego Bay - Jamaica

(2015-01 - 2016-05)

• Coordinate travel arrangements, meetings, and special-event logistics for senior management
• Managed calendars, drafted correspondence, and recorded detailed meeting minutes
• Maintained filing systems, processed invoices, and generated reports using Microsoft Office Suite
• Assisted other departments with staffing schedules, payroll input and record updates

Administrative role - Ritz-Carlton Golf & Spa Resort Montego Bay - Jamaica

(2013-02 - 2014-12)

• Maintained organized physical and digital filing system to ensure efficient document retrieval
• Drafted and proofread, and edited letters, reports, and a variety of business documents
• Coordinated meeting logistics, including room preparation, scheduling and catering arrangements
• Collaborated with maintenance staff and external vendors to ensure all office equipment remained fully operational
• Conducted research as requested and compiled findings into clear, concise summaries for reports and presentations

Diploma - Medical Administrative Assistance - Career Step

Certification - Supervisory Management - Montego Bay Community College (2016)

High School Diploma - St. James High School (2004)