Latisha Lewis

Customer service and administrative professional with experience in municipal utilities, legal support, child support case management, account management, and client relations. Skilled in handling high-volume customer communications, coordinating work orders, resolving account concerns, maintaining accurate records, and supporting clients through sensitive processes with professionalism, discretion, and care.

Customer Service Representative at Union County Water (2023-02 – 2025-03)

• Assisted customers with Union County Water account questions, service concerns, payments, balances, and account updates.
• Scheduled disconnection and reconnection work orders based on payment status, account standing, and service needs.
• Coordinated with DSS case managers regarding Promise to Pay letters and customer assistance documentation.
• Processed promises to pay, issued past-due and final-call notifications, and supported customers at risk of disconnection.
• Communicated with field technicians regarding meter activity, leaks, disconnected accounts, and service updates.
• Submitted parcel number and water/sewer inquiries to engineers to determine service accessibility and tap-in eligibility.

Paralegal at Blood Law (2022-04 – 2023-01)

• Drafted pleadings, discovery requests, discovery responses, orders, and continuances for attorney review.
• Managed dockets, deadlines, calendars, case priorities, and daily mail processing.
• Communicated professionally with clients, court personnel, and outside parties by phone and in writing.
• Organized electronic and physical case files and prepared trial binders for legal proceedings.
• Performed filing, courthouse research, and administrative support for attorney-assigned tasks.

Enforcement Case Manager at Child Support Enforcement (2021-12 – 2022-03)

• Built professional relationships with custodial and non-custodial parents to support timely child support payments.
• Worked closely with attorneys, judges, and deputies during court proceedings and case reviews.
• Filed enforcement actions for cases with missed monthly payments and drafted court motions and continuances.
• Used systems to locate missing parents, new employers, unemployment benefits, and updated contact information.
• Answered daily phone calls and researched public assistance information in NC FAST.

Trainer / Lead - Electric Track Builder at Assa Abloy (2014-11 – 2021-10)

• Received daily work orders and packed closers and electric closures according to order requirements.
• Distributed work orders and helped ensure team members met daily production goals and deadlines.
• Inspected shop-order components for defects and verified correct products were packed for shipment.
• Maintained a clean, organized, and safe work area using 5S practices.
• Tested and packed electric closures used for commercial purposes.

Hiring Manager at Direct TV (2012-02 – 2014-10)

• Pitched products and services to customers while building a productive, goal-focused team environment.
• Led team meetings, assigned tasks, monitored customer accounts, and supported productivity goals.
• Followed up with customers regarding unpaid accounts, satisfaction concerns, and retention opportunities.
• Directed dissatisfied customers to the retention center for issue resolution and service support.
• Set expectations for new hires and encouraged team members through leadership and hands-on training.

Master of Business Administration (M.B.A.) in Business – Gardner-Webb University

Certificate in Human Resources – South Piedmont Community College (2019-01 – 2019-01)

Certificate in Early Childhood Education – South Piedmont Community College (2013-01 – 2013-01)

High School Diploma – Forest Hills High School (2010-01 – 2010-01)