Patient Connection Center Supervisor at Piedmont Healthcare (2022-06 – Present)
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center's success.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
- Completed bi-weekly payroll for 42 employees.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
Pre-service Supervisor at University of South Alabama Health System (2021-09 – 2022-07)
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Patient Navigation & Financial Counseling Supervisor at University of South Alabama Health System (2019-05 – 2021-09)
- Built strong relationships with community partners, facilitating referrals and resource sharing for clients in need.
- Collaborated with multidisciplinary teams to develop holistic treatment plans addressing the unique needs of each client.
- Planned and assigned caseloads based on employee strengths, encouraging healthy workplace conditions through fair workload distribution.
- Communicated with patients, ensuring that medical information was kept private.
Patient Navigation Coordinator at University of South Alabama Mitchell Cancer Institute (2015-03 – 2019-05)
Works cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health and service focused organization; enrolls patients into Affordable Care health insurance or Medicare Part D plan.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Financial Counselor at University of South Alabama Healthcare System (2013-09 – 2015-03)
- Verified health insurance and obtain precertification or authorization for chemotherapy or radiation treatment; enrolled patients into the Affordable Care health insurance or Medicare Part D plan.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Stayed up-to-date on financial products and consumer rights.
- Facilitated presentation and recommendation of services by optimizing client relationships.
Patient Financial Counselor at Springhill Medical Center (2013-04 – 2013-09)
- Obtained and scanned patient's insurance/medical cards into the registration system
- General knowledge of insurance guidelines and coverage to determine copay for emergency/outpatient/inpatient services.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
Patient Financial Advocate at Accretive Health Inc. (2011-06 – 2013-04)
- Facilitated the resolution of funding issues for self-pay hospital patients by ensuring the best chance of approval for Medicaid cases/Charity/Disability programs.
- Bridged communication gaps between patients, providers, and payers to foster a collaborative environment focused on achieving positive financial outcomes.
- Increased revenue collections by conducting thorough reviews of patient accounts and identifying potential sources of reimbursement.
- Educated patients on the availability of various resources to alleviate financial burdens associated with medical expenses.
- Reduced patient anxiety surrounding medical expenses by offering compassionate support and financial guidance during difficult times.
Admissions Representative at Providence Hospital (2009-08 – 2011-06)
- Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.
- Completed at least 40 registrations per shift.
Office Assistance III/Office Manager at Mobile County Commission Animal Control (2008-12 – 2009-08)
- Improved communication efficiency as primary liaison between departments, clients and vendors
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
