Latosha Samuel

My mission is to seek employment with a company that will allow me to use my skills and talents. Customer service position will afford me an opportunity to use my internal and external skills, towards helping others. I am a fast learner, receptive to authority and all feedback.

Barista Trainer / Team Lead - Starbucks Coffee - Union City

(2023-09 - 2025-07)

Trained and mentored new baristas while managing daily store operations and ensuring high-quality customer service. Operated point-of-sale systems and handled cash transactions, maintaining accuracy and efficiency. Developed and managed employee schedules to optimize team performance and ensure adequate staffing.

Customer Service Administrator - Amazon - Union City

(2023-01 - 2024-05)

• Entering data in excel spreadsheets for returns, out of stock items, and damaged goods.
• Responding and scheduling different clients through emails and calls ensuring appointments are set up for returns or pick ups.
• Answering customer requests through phone calls and emails to ensure customers payment matters are resolved.

Data Entry Clerk - StoreMyTruck - Atlanta

(2022-03 - 2023-12)

• Inputting details as; VIN numbers, seals, trailer number, names, and companies for 18 wheeler trucks, personal vehicles, and people coming in and out at the truck stop accurately.
• Using intermediate skills with creating and using Excel spreadsheets to review important details quickly to get everyone in and out in an appropriate manner.
• Answering phone calls professionally and greeting truck drivers to make sure everyone's needs are met.

Technical Support Supervisor - Transcom

(2018-12 - 2022-09)

• Handled high volume inbound calls while typing overview for customer on what we did on phone to prevent it from happening again.
• Guiding the team when issues arise and hosting meetings with the team on new guidelines and updates.
• Resolved technical problems for apple products; iPhone, iPad, watches, AirPods and Mac computers.
• Transferred calls to other stores and spoke with them for customers when needed to avoid any unnecessary confusion.