LaToya Hurd

IT Specialist /Technical Support Specialist with extensive experience in supporting and maintaining technical environments. Seeking to leverage my technical skills and strong communication abilities in a challenging technologyenvironment.

• Diagnosed and resolved hardware and software issues within an average of 10 min per ticket utilizing Zendesk.
• Provided Technical Support to over 200 clients across multiple departments
• Implemented security measures that reduced incidents by 20%
• Maintained detailed documentation of all issues and solutions 

Texas Premier Technology Institute IT Security Administrator Associate Program, Henry Harvin Post Graduate Program in Cyber Security -SYSTEM HACKING