Latoya Jackson

Motivated healthcare professional with over 18 years of experience in patient care, dialysis treatment, and clinical support. Skilled in phlebotomy, vital signs, and patient advocacy with a strong record of mentoring new staff. Seeking a role in a fast-paced healthcare environment with opportunities for growth and advancement.

Clinical Support at Adventhealth (2025-11 – Present)

• Performed accurate patient intake including vitals and routine phlebotomy.
• Assisted physicians during procedures and managed patient communications.
• Updated patients on test results and handled clinical correspondence.

Certified Clinical Hemodialysis Technician (CCHT) at US Renal (2022-03 – 2024-11)

• Served as preceptor, training and mentoring new staff members.
• Assisted patients through dialysis treatments, ensuring comfort and monitoring safety.
• Maintained accurate documentation in compliance with HIPAA standards.

Medical Assistant (MA) at WellMed (2020-02 – 2022-01)

• Performed accurate patient intake including vitals and routine phlebotomy.
• Assisted physicians during procedures and managed patient communications.
• Updated patients on test results and handled clinical correspondence.

Certified Clinical Hemodialysis Technician (CCHT) at DaVita Kidney Care (2016-11 – 2021-01)

Was not working as she was attending school

• Provided direct patient care under nurse supervision during dialysis treatments.
• Performed phlebotomy and assisted with monitoring patient responses to therapy.
• Safely transferred, positioned, and transported patients within the clinic.

Patient Care Technician (PCT) at Fresenius Kidney Care (2013-07 – 2015-05)

Was not working as she was attending school

• Supported dialysis operations and monitored patient progress.
• Collaborated with nursing staff to deliver high-quality patient care.

Customer Service Agent at PRC Associates (2009-03 – 2012-02)

• Assisted clients with inquiries, troubleshooting, and account management.
• Developed strong communication and customer advocacy skills.

High School Diploma – State of Florida, Department of Education (2004-08)