Latoya Jacobs

Professional Chat Support Clerk with 10+ years of experience in healthcare support, home care, customer service, and administrative environments. Expert in delivering exceptional customer service and maintaining strict HIPAA compliance during high-volume interactions. Highly skilled in data entry, scheduling, live chat, digital communication, and healthcare documentation, with a strong focus on accuracy, confidentiality, and compassionate patient support.

Caregiver - KOSTIC GROUP - MARIETTA, GA

(2026-03)

• Respond to client inquiries through professional communication channels to provide timely, compassionate support.
• Document daily care activities and maintain accurate health records in accordance with individualized care plans.
• Collaborate with healthcare professionals and families to address concerns and communicate condition changes effectively.
• Problem-solve client needs while providing attentive healthcare support and active listening.
• Manage multiple responsibilities in a professional environment while protecting confidential client information and maintaining HIPAA compliance.

Personal Care Assistant (PCA) - HOME INSTEAD - KENNESAW, GA

(2023-03 - 2026-03)

• Delivered exceptional customer service to home care clients while providing comprehensive healthcare support.
• Documented services and observations accurately using data-entry procedures to support quality patient care.
• Collaborated with care teams and families to provide updates and address ongoing client concerns.
• Maintained strict HIPAA compliance and followed established administrative procedures for client confidentiality.

Private Caregiver - RONALD AND CLADD CARE SERVICES - MARIETTA, GA

(2023-07 - 2026-03)

• Responded to client needs with a high standard of customer service in a home care setting.
• Scheduled daily routines and companionship activities to support patient well-being.
• Maintained detailed daily documentation and accurate data entry for patient care logs.
• Built positive client relationships through dependable communication and healthcare support.

Front Desk Receptionist - MARIETTA CENTER FOR NURSING AND HEALING - MARIETTA, GA

(2022-08 - 2023-03)

• Responded to high-volume inquiries using multi-line phone systems while providing professional administrative support.
• Transferred calls and inquiries to appropriate departments while maintaining accurate digital records.
• Scheduled patient appointments and updated patient information using rapid, accurate data entry and typing skills.
• Documented patient information and handled confidential records in accordance with HIPAA requirements.
• Assisted with patient registration and administrative processes to support an efficient patient experience and billing operations.

Diploma - Medical Assistant & Phlebotomy Training - Gwinnett College

Associate of Science - Health Science - Ultimate Medical Academy (2017-01)