Department Head Manager - McDonald's - Seat Pleasant, MD
(2025-10)
- Led team to ensure efficient daily operations and high service standards.
- Managed staff scheduling to optimize labor costs and operational efficiency.
- Monitored store operations to ensure compliance with company policies and procedures and ensured adherence to legal standards by monitoring regulatory developments related to industry best practices.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities aligned with organizational goals.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Facilitated team meetings to communicate goals and address concerns effectively while identifiying opportunities for cost savings through improved processes or resource allocations.
Customer Service Representative - Luxottica of America INC - MD
(2024-12 - 2025-07)
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit, and issued receipts, refunds, credits, or change due to customers.
- Packed, sealed or affixed postage to prepare materials for shipping.
Executive Assistant III - Adventist HealthCare White Oak Medical Center - Silver Spring, MD
(2019-01 - 2021-12)
- Managed executive calendars and scheduled appointments for senior leadership.
- Coordinated meetings, ensuring logistics and materials were prepared in advance.
- Assisted in preparing reports and presentations for departmental meetings.
- Maintained filing systems and electronic records for easy access to information.
General Manager of Operations - K-Mart Store - Hyattsville, MD
(2016-07 - 2019-03)
- Facilitated communication between departments to streamline operations.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Oversaw daily operations to ensure efficiency and productivity across all departments.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Oversaw financial management, budget management, accounting and payroll activities.
