Latoya K

I'm Hardworking and enthusiastic about learning the professional field inside and out. Pursuing opportunities to learn new skills and contribute to group success. I offer strong administrative, relationship-building and problem-solving abilities, Customer Service Representative, bringing top-notch skills in oral and written communication.

Over the past 20 years I have acquired active listening and analytical problem-solving skills by enhancing customer experiences by employing service-oriented behaviours by understanding what the customer desires and to provide customised need solutions to build loyalty.

Customer Service Agent - Air India airlines - Newark Liberty International Airport, Worldwide Flight service, Newark NJ, 07114

(2021-11 - 2023-02)

• Assisted in training new team members on company policies, their procedures, for the best practice on successful integration into the team
• Participated in regular meetings to discuss performance metrics, identified areas for improvement, and developed strategies to achieve future goals

Sales associate - Macy's Short Hills Mall - New Jersey, 07078

(2018-12 - 2019-07)

• Organised racks and shelves to maintain store visual appeal, engaged in customers, and promoted specific merchandise
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
• Managed returns, exchanges and refunds in accordance with store policy

Associate Management - Legalshield - New Jersey

(2009-02 - 2017-08)

• I worked with company leadership to assist lawyers on lowering PSE&G bills, Mortgage loans etc.
• I helped gather information and implement a solution to a problem
• I consulted with management frequently to guide me and the team that I was on
• Proactively identified areas for improvement, implementing solutions that led to significant cost savings

Sales Representative - Duty free jewelry - Grand Cayman island

(2005-04 - 2007-06)

• While working in the Jewelry industry I had to approach potential buyers with a humble and enthusiastic manner
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
• Generated additional sales opportunities with upselling and cross-selling techniques

Customer Service - Blockbusters - Grand Cayman island

(2003-01 - 2004-03)

• Answered any questions that the customers might have about the products in store
• Made sure that all of the customers that I have dealt with know about new releases on DVDs
• Helped registered customers for new memberships on the spot
• Resolved customer complaints promptly, demonstrating commitment to excellent customer service

Receptionist in hotel - Hotel Receptionist - Grand Cayman island

(2000-03 - 2003-06)

• I was working in the receptionist field checking customers in and out of their rooms
• Answering any questions they might have on the island, food service and tourism activities during their stay
• dealt with special requests, such as room service, taxi booking, and wake up calls
• I also notated the balance of the cash in the register at the end of my shift

Associate degree - Criminal Justice - Post university (2023-03 - 2025-09)

Post Academy (2024-04 - 2024-09)

High school diploma - Penn foster (2019-06 - 2022-10)

High school diploma - St. Joseph's (1996-09 - 2000-02)